Principal Customer Success Manager, Strategic Accounts (DACH Market)

Principal Customer Success Manager - Strategic Accounts - DACH Market

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight.

As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with HubSpot customers on a range of projects to deliver high-value marketing, sales and services strategy solutions. You’ll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.

This role is open in office, hybrid or remote from Germany ,Ireland, United Kingdom, Belgium, Spain, France or The Netherlands 

In this role, you'll get to:

• Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth 
• Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
• Consult on customers’ marketing, sales, and services processes to help deliver tangible, positive results to our customers’ efforts and drive product adoption
• Build deep relationships that turn your customers into power users and evangelists of HubSpot.
• Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams.
• Travel onsite to deliver strategic consulting engagements, as needed
• Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development. 

We are looking for people who have:

• A personal investment in helping customers succeed
• Experience working with large organizations (200+ employees)
• Fluency in German and English
• A proven track record of measurably impacting your customers’ results with HubSpot
• Experience with creative problem solving and change management
• Experience with cross-team customer advocacy
• An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.