Elite Customer Success Manager (Volleyball / Multi-Sport)

As an Elite Customer Success Manager at Hudl, you will focus on creating and nurturing strong relationships with your clients, primarily within the elite volleyball and multi-sport markets. Your role includes demonstrating products, providing educational support, and ensuring a high level of customer satisfaction, ultimately working towards client renewals and engagement targets.

To excel as an Elite Customer Success Manager at Hudl, you should possess excellent communication skills, a proactive approach to client outreach, strong analytical capabilities, and the ability to empathize with customer challenges. Familiarity with sports and coaching is also advantageous to truly understand your clients' needs.

Hudl is committed to career development for its employees, including Elite Customer Success Managers. We provide ample resources and opportunities for professional learning, plus an environment that encourages lifelong learning—ensuring you continue to grow alongside your role.

At Hudl, the company culture is built on support, flexibility, and collaboration. We trust our employees from day one and foster an environment where everyone feels valued and included. This supportive atmosphere has helped us earn a spot on Newsweek's Top 100 Global Most Loved Workplaces list.

As an Elite Customer Success Manager at Hudl, you can enjoy flexible working arrangements, comprehensive medical insurance, wellness programs, and a strong commitment to work-life harmony. Plus, you'll have the chance to work with passionate sports professionals.

Yes, Hudl offers flexibility with their Elite Customer Success Manager role. While it's preferred for candidates to be near the Lincoln office, the company is open to remote candidates within selected states, allowing for a great work-life balance.

Hudl is dedicated to creating an inclusive workplace for all employees, including Elite Customer Success Managers. We actively track our diversity efforts, have multiple employee resource groups, and promote an environment where everyone feels safe to bring their authentic selves to work.

Building relationships with clients starts with effective communication and understanding their needs. In your response, share strategies you’ve used to maintain a close connection, such as regular check-ins or personalized support tailored to individual client requirements.

Discuss your proactive approach to customer satisfaction, such as setting regular goals, conducting feedback meetings, and tracking engagement metrics. Highlight how these activities help you ensure clients are maximizing their Hudl product experience.

Share a specific example of when you recognized an opportunity for upselling, the strategy you employed to present the additional service, and the positive outcome that resulted for both the client and your team, showcasing your sales acumen.

Showcase your empathetic approach to handling difficult situations. Describe a challenging interaction, how you listened to the client's concerns, provided solutions, and worked collaboratively to resolve the issue, ensuring they felt valued throughout the process.

Discuss various analytics tools or CRMs you’ve used to monitor customer engagement. Highlight how these tools aid in analyzing user behavior and inform your strategy to enhance customer success.

Share your methods for organizing tasks, such as using project management software, setting deadlines, and maintaining a prioritized list of client needs to ensure you are always focused on what’s most important.

If you have firsthand experience with Hudl's products, share how you’ve used them in previous roles or your personal experience with sports. If not, express your willingness to learn and elaborate on your background in customer success or sports.

Mention any industry publications, online courses, or networking events you attend to keep yourself updated with the latest trends in the sports industry. Continuous learning is crucial in understanding the needs of your clients while leveraging Hudl’s offerings.

Use this opportunity to describe a specific project you spearheaded, detailing the objectives, your leadership approach, how you engaged with clients, and ultimately how it positively impacted customer satisfaction or retention.

Explain your passion for helping others succeed, particularly in sports, and how you derive fulfillment from knowing that your efforts directly contribute to the success and happiness of your clients. Reflect on the value you see in sports and teamwork.