Job details

Phone Triage RN- Heart Center Department- Poughkeepsie, NY

Phone Triage RN in the Heart Center department in Poughkeepsie, NY

Full time, 40 hours per week, 8 hour shifts 8am-5pm, hours vary

Purpose:

Responsible to triage patients over the phone or in the office to ensure prompt identification of patients with high-risk conditions. Information is presented to a physician for required action to be taken. Liaison between hospital, office and referring physicians. Population served based on scope of services in the department.

Essential Responsibilities

Talks directly to patients on the telephone, provides a physician with necessary information and then directs them to emergency rooms or urgent care centers or to see their physician during office hours as instructed by a physician.
Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
Confers with physician.
Sends those with high-risk chief complaints such as chest pain to ER immediately as directed by physician.
Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
Process prescription renewals as directed by physician orders.
Liaison between referring physicians calling office to speak with Cardiologist regarding mutual patients.
Liaison between the hospitals and Cardiologists and disseminate requests for consults or transfers by rounding physicians. Enter these patients into the portal for rounding Cardiologists to see.
Participate on the Emergency Response Team.
Perform IV Lasix administration.
Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
Demonstrates regular, reliable and predictable attendance
Performs other duties as required

Education and Experience Requirements:
- Associates Degree in Nursing, bachelor’s degree.
- Minimum one-two (1-2) years’ experience Nursing Triage or equivalent experience. (Cardiology/ICU/ED/OR experience preferred.)
Minimum Knowledge, Skills and Abilities Requirements:
- Knowledge of telephone-based clinical assessment techniques.
- Knowledge of medical practice telephone triage protocols.
- Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.
- Skill in using electronic medical records to check patient history.
- Skill in using computerized medical information database during evaluation as guide to appropriate decision.
- Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.
- Skill in IV administration.