Job details

Accounts Receivable Collections - Senior Process Associate - FRGPC004

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Accounts Receivable Collections – Senior Process Associate- English - Hybrid Cluj*
Your job will involve invoice and payment processing, workflow management and issue resolution.
The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
Responsibilities
• Managing unapplied cash:
• Unapplied/unidentified payment investigation
• Cash collected at the month end
• Coordinating the chase activity, query resolution/dispute management:
• Verbal & Written Communication with client
• Verbal & Written Communication with related departments.
• Managing dunning letters/collection letters:
• Issuing, checking and sending dunning letters/Collection letters
• Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
• Escalating of all unsolved/unclear issues to the team leader
• Successfully graduating the training plan attached to the position and the tasks;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Updating the working procedures periodically;

Minimum qualifications

• Very good knowledge of English, min C1

• Accounting knowledge – intermediate level;

• Similar work experience

• Work experience with SAP system (Advantage)

• Organized personality with attention to details and customer orientation;

• Accurate, logical problem solver;

• Ability to handle client on one-on-one basis, via e-mails and calls;

• Upbeat, proactive with ability to work both independently and as part of a team;

• Communicative and ability to learn;

Preferred qualifications

• University graduate (Economic studies are an advantage);