Human Resources Assistant (HR Service Support Center)

Human Resources announces an opening for a Human Resources Assistant (HR Service Support Center) . This is a 260-day, hourly position located in the Department of Human Resources.

ESSENTIAL FUNCTIONS OF THE CLASS (May not include all duties)

Respond to telephone requests for information concerning department resources, forms,
processes, procedures, programs and services.

Provide consistently excellent customer service to all parents, administrators, district-staff, and
community residents, with a solutions-oriented approach to meeting department needs.

Assists supervisors in the handling of day-to-day problems that arise as a result of calls, emails,
walk-ins, and acts as a resource person to supervisors on management and department questions.

Perform general clerical tasks, including filing, copying, and related duties.

Fields phone calls and e-mails about department services.

Accesses department databases to update various records.

Provide on-call coverage as scheduled to respond to department requests outside of regular business hours.

Represent department and district in a professional, positive manner.

Performs other tasks within the general scope of the position to include providing back-up
support to departmental administrative staff.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Skill in problem solving to select, organize and logically process relevant information (verbal,
numerical or abstract) to solve a problem. This includes ability to recognize subtle aspects of
problems, identify relevant information and make balanced recommendations and decisions.
Examples include using quantitative and non-quantitative measures to assess effectiveness of
department services; managing special projects; adjusting services consistent with priorities and
‘environmental’ conditions; ensuring effective coordination internally and representing
department services externally with the full range of stakeholders; and ensuring that subordinates
have the support to enable them to work effectively.

Skill in written communication to understand written information (including instructions,
descriptions, and ideas), and to express such information in writing so that others will understand
and, at times, be convinced or persuaded. Examples include reading administrative directives,
technical manuals, and routine correspondence; writing or reviewing specifications for
acquisition of vehicles and equipment; drafting or reviewing procedures, management plans and
personnel management documents; writing routine and non-routine correspondence, etc.

Skill in oral communication to understand verbal information (including instructions,
descriptions, and ideas), and to express such information verbally to diverse audiences so they
will understand and, as pertinent to the situation, be convinced or persuaded. This includes skill
in issuing clear, complete, and concise instructions to subordinates, and coordinating within APS
and externally; and the ability to listen ‘actively’ and encourage effective oral communication by
others, such as administrators, parents and subordinate employees regarding policies, procedures,
costs, complaints, and other matters.

Interpersonal skills to interact with contacts in a businesslike, customer service-oriented manner
by establishing and maintaining effective working relationships and working in harmony with
supervisors, staff, students, and the public.

Skill in using a computer, modern office suite software (such as MS Office) and
telecommunications devices to plan, schedule, communicate, word process, research (Internet),
etc. This includes basic skill in using department routing/planning/scheduling software to
monitor transport plans and operations.

Ability to exercise sound judgement and appropriately respond to stressful and/or unexpected
situations. This includes strong communications skills, with the ability to actively listen and
respond respectfully, and to interact and communicate over the telephone.

Ability and willingness to work under pressure of recurring deadlines and short- or no-notice
changes, such as weather-related late openings and early closings, as well as sub-optimum
staffing/other resourcing problems, and other factors beyond one’s control that adversely impact
functions/services within one’s area(s) of responsibility.

Education

High School Diploma or equivalent degree (e.g., General Education Degree – G.E.D.) is
required .

Experience

Three (3) years of progressively responsible experience in a customer service role tasked with
managing a high volume of calls in a call center environment, communicating with persons of
different backgrounds, and utilization of telephone and computer-based information management
systems is required .

Experience in K-12 public education is preferred.
Any other combination of education, training and experience which demonstrates the candidate
is likely to likely to provide the skills, knowledge, and abilities to successfully perform the
essential functions may be considered.

$28.84 per hour based upon 23/24 pay plan.