Human Services Aide - Self-Sufficiency

The Department of Human Services connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more. View all benefit descriptions.

We are seeking two full time Human Services Aides. The Human Services Aide will support personnel in their duties through clerical work and researching client information. This position will also refer clients to other resources and information.

Essential functions include but are not limited to:

• 
  Conducts review of client applications, enters data, monitors reports, prepares correspondence, and maintains all necessary records and documentation.
• Verifies client information.
• Responds expeditiously and courteously to customer needs and keeps applicants informed.
• Answers calls made to the agency, takes messages, files sensitive documents and scans paperwork.
• Establishes and maintains effective working relationships with customers, partner organizations and all others to provide a seamless delivery of services.
• Communicates clearly and professionally.
• Demonstrates computer proficiency and navigates state/local software systems.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

No experience required.

The ideal candidate will possess the following:
Knowledge necessary to understand basic operational, technical, or office processes, and review techniques, such as data collection and investigation.
Six months to one year experience performing similar functions.

Must have a Valid Driver's License.

Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.