Organization Effectiveness Professional

Become a part of our caring community and help us put health firstThe Organization Effectiveness Professional 2 optimizes the effectiveness of a business unit, or team through learning and knowledge organizational responsibilities. Analyze the internal structure of the organization and create strategies to maximize process work output and effectively utilize technology tools. The Organization Effectiveness Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.The Organization Effectiveness Professional 2 reviews the organizational structure, determines changes to organizational responsibilities, staffing, managerial skills and the quality of work life. Ensures policy/program changes affecting employees do not conflict with the organization's objectives. May develop change management strategies, design and implement development programs, and drive talent mobility initiatives. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.Responsibilities :• Support/oversight for contract facilitators and internal business SME trainers, onboarding, development and year-round training support.• Coordination of business SME's with Enterprise Operational Enablement curriculum team.• Collaborate with the team to document process flows and requirements.• Triage and assign all incoming work requests related to process experiences.• Deliver learning experiences as a backup facilitator when Business Facilitators are unavailable.• Draft and publish staff announcements, FAQs, talking points, etc., to support knowledge initiatives.• Complete and maintain inventories of processes to ensure accuracy and availability.• Maintain repository lists for all resources and tools available in SharePoint, updating as needed.Use your skills to make an impactRequired Qualifications• 4 or more years of experience in learning and/or training coordination/facilitation• Masters degree in Learning and Performance, Education, Human Resources Management, Performance Consulting, Industrial/Organizational Development, Conflict Management or related field• Adept in using technology and content writing techniques to simplify processes and engage users• Excellent communication (verbal and written) skills, communicating effectively with leaders, team members, and other associates in the organization• o Building professional rapport• o Have a clear understanding of professional boundaries• Ability to work independently, with minimal guidance• Ability to work with project stakeholders, regional teams and corporate leaders at all levels in the organization in a collaborative, team environment• Proficiency in Microsoft Office Programs including Word, PowerPoint, Excel, Outlook and/or Teams• Ability to support and work in an agile environment• Ability to express business problems by initiating business solutionsPreferred Qualifications• Experience working within a Contact Center/Member Services setting• Prior/recent Project management experience and/or PMP certification• Proficiency with SharePoint (Building or editing content)• Experience using a wide variety of writing tools to effectively design processes to a wide audience• Experience managing projects or implementations• Prior experience with measuring learning solutions and tying to performanceAdditional InformationWork Style : RemoteWork Hours : The hours are Mon-Fri, 8am-5pm EST, with flexibility outside of regular hoursHireVue Statement : As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.WAH Statement :To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested• Satellite, cellular and microwave connection can be used only if approved by leadership• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationScheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$57,700 - $79,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.