Senior, Desktop/ Executive End User Support Engineer

Become a part of our caring community and help us put health firstThis is an ONSITE position. Candidate must currently reside in commutable distance to Rosslyn, VA or Louisville, KY office.The Senior Desktop/ Executive End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Senior Desktop/End User Support Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.The Senior Desktop/Executive End User Support Engineer researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.Use your skills to make an impactRequired Qualifications- Reside within commutable distance to Rosslyn, VA or Louisville, KY office.- 5 or more years' experience as a Desktop/End User Support Engineer- Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams- Experienced responding to escalated telephone, email and online requests for technical support- Experienced documenting, tracking, and monitoring the problem using applicable systems and tools.- Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.- Ideal candidate will possess polished and poised communication skills with an emphasis on detail and at times, discretion.- Must be able and willing to perform duties of the role in various environments.Preferred Qualifications- Bachelor's Degree in Technical Field- Desktop Support CertificationAdditional Information25% travel expectation. Travel can often be on short notice.This role requires ONSITE office presence M-F during standard business hours. Candidate must reside within reasonable commutable distance of the office location and be willing to work in-office.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$78,800 - $108,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About UsHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.