Hvac Dispatcher

We are seeking an experienced and motivated HVAC Dispatcher to join our team at Global Construction & Mechanical in Gaithersburg, MD. As part of our team, you will be responsible for dispatching technicians to various service calls, ensuring customer satisfaction, and proper allocation of resources. You will also be responsible for monitoring customer requests, preparing service estimates, providing customer support, and tracking service activity. This role pays up to $26/hour and offers competitive benefits. If you are an experienced HVAC Dispatcher looking for a great career opportunity, then we want to hear from you!

$23 - $26 hourly

• Monitor incoming calls and schedule service calls for technicians.
• Compile and process paperwork relating to service calls, ensuring accuracy and completeness of information.
• Ensure technicians have the necessary equipment, materials, and documents for service calls.
• Track the status of service calls in the company's database.
• Act as a liaison between customers, technicians, and management to ensure customer satisfaction.

• US Work Authorization
• Experience in high-volume customer service
• Attention to detail when scheduling service calls
• Strong problem-solving and communication skills
• Proficiency with Microsoft Office and related applications
• Proficient in Spanish is a plus but not required

We are an award-winning company with over 20 years of experience in the business. We provide a wide range of services for both residential and commercial clients. Residential projects ranging from $30,000 to $4M.

• 
  HVAC Equipment Installs
• VRF Installs
• Residential & Commercial Ductwork
• Roof Top Units