Help Desk Specialist

• Serve as first point of contact for all Information Technology support requests.
• Monitor incidents logged into Hylant Help Desk system and ensure that requests are being addressed in a timely manner.
• Work to resolve as many issues as possible.  When necessary, escalate problems to second or third level support.
• Perform personal computer setups, including hardware and software installation.
• Perform limited systems administration tasks such as new user setup, distribution list maintenance and password resets.
• Manage/Maintain corporate cell phone program and documentation, including ordering and deploying corporate devices to end users. 
• Assist with developing and distributing user tip sheets and documentation.
• Assist with developing and maintaining systems related documentation including knowledge base article creation and updating.
• Assist with project work as needed.

In This Role You Will Need:

• Requires the minimum of a bachelor’s degree in computer technology related field. Help Desk certification is a plus.  
• Requires working knowledge of personal computer hardware and software including Microsoft Active Directory, Windows, Office 365 and Teams.  A+ certification strongly suggested.
• Excellent customer service and interpersonal skills.
• Excellent communication skills including listening, speaking, and writing.
• Excellent planning, organizational and time management skills.
• Excellent problem-solving skills.
• Ability to work under pressure and manage multiple competing priorities at once.
• Ability to work well with others in solution of mutual problems; respects the opinions, abilities, and contributions of others; cooperative and open minded in working with others.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions. 
• Must be legally authorized to work in the United States.

Why Hylant?