Site Reliability Engineer (SRE) at IBM in Dallas, TX

Introduction Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. Your Role and Responsibilities The Network Reliability Engineering department within IBM Cloud's IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, network evolution guidance, network testing, break-fix troubleshooting, and maintenance services for all aspects of data... networking for IBM including but not limited to responsible for ongoing support of our global network infrastructure including routers, switches, datacenter network, transit and transport links which connect datacenters sites to other networks and to other datacenter sites. The Network Engineer II position of Network Reliability Engineering is an individual who is an accomplished Engineer with experience in network engineering and network operations.The Network Engineer II role includes the following Responsibilities: Receive and manage ticket escalations from other teams as well as various monitoring tools involving service-affecting issues. Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing. Plan, schedule, and implement network maintenance activities which include firmware upgrades, hardware replacement and network infrastructure augments/changes. As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents. Work with network infrastructure/service providers to identify and correct causes of circuit disruption. Work with hardware vendors to determine causes of device failure/issues. Create network connectivity diagrams and other documentation of live network environments for internal and customer use. Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts. Communicate effectively with internal and external audiences with varying levels of technical expertise. Maintains high quality customer service to internal and external groups when needed. Required Technical and Professional Expertise Working knowledge of the following network protocols/technologies: o Border Gateway Protocol (BGP) o Multiprotocol Label Switching (MPLS) o Open Shortest Path First (OSPF) o IPv4 and IPv6 addressing o LACP (Link Aggregation Control Protocol) o Dark fiber / DWDM systems Advanced Configuration of Juniper and Cisco devices Ability to initiate and effectively utilize remote hands assistance within datacenter and carrier hotel environments for items such as fault isolation, installation/test of structured cabling/cross-connects and troubleshooting physical equipment as well as replacing faulty components within a chassis Preferred Technical and Professional Expertise Periodic travel to other IBM Cloud IaaS offices and/or data centers may be required (< 10%) Demonstrated history of organization and time management skills Demonstrated history of verbal and written communication skills Ability to work remotely with little or no direct supervision Exhibit a strong understanding of customer service Must be self-motivated and disciplined Ability to recognize and prioritize critical tasks independently One of the following Certifications: Juniper Networks Certified Internet Expert (JNCIE), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Internetwork Expert (CCIE). Bachelors in Science degree in a computer technology field or equivalent experience Salary Range: $80K -- $100K Minimum Qualification DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualificationsShow full descriptionCollapse