Technical Program Lead ( IGT1 Lanka: Sitecore)

IGT 1 Outsourcing Lanka (Private) Limited, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

About Sitecore

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

High visibility, high impact role where you will have an opportunity to lead the success of critical internal programs. In this role, you will collaborate with world-class engineers and leaders to define program objectives, milestones, timeframes and ensure timely delivery of innovative solutions in the SaaS and platform domains.

This position requires creative problem solving to anticipate challenges in execution, identify bottlenecks, and work collaboratively with teams to implement effective migrations.

You will coordinate the development and maintenance of platform domain (delivery of infrastructure through code, automation of software deployment, observability, supporting enterprise cloud software or related areas) while driving operational improvements to enhance efficiency and effectiveness across the organization

Job duties:

• Successfully managing complex development projects
• Would work with the Infrastructure & Site Reliability Engineering organization to ensure the stability, supportability, performance and operation maturity of all Sitecore's Saas products
• Oversee release activities from planning through execution and delivery
  • Drive the stability, scalability, supportability, performance and operational maturity of Sitecore products through the engagement of ISRE with R&D teams
• Conduct comprehensive budget analyses
• Track and report on key performance metrics to monitor progress and success
• Ensure stable, scalable and supportable release
• Identify, manage and mitigate risks, issues, and dependencies, providing regular updates
• Facilitate program-level agile events and champion best practices

• Excellent leadership and motivation skills
• Experience in some infrastructure engineering, aws/azure/gcp, site reliability, devops, configuration as code or automation
• Strong project/program management skills
• Ability to get the most of out some strong personalities
• Work as a team player
• Foster a culture of trust, collaboration, and commitment to excellence 
• Collaborating with R&D stakeholders and external partners to align organizational objectives and strategic goals  

 Requirements:

• This position requires at least a bachelor’s degree in computer science, Information systems or closely related field 
• At least 10 years of progressive experience in software engineering / system engineering
• Knowledge of Scrum / Kanban
• Knowledge of re-building systems and services in microservices
• Extensive knowledge of project management

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.