Senior Technical Sales Consultant

Tell me about Igloo!

One of our core beliefs at Igloo is that people are a company’s biggest asset. This philosophy is woven into everything we do at Igloo – our behaviors, our culture, and especially our digital workplace solutions, which we use internally every day. You might say we talk the talk and walk the walk!

Igloo’s goal is to help people communicate and collaborate in the workplace. This means creating simple but effective workflows to enable people to create content and a delightful experience for consuming and collaborating on it.

And that’s why we can offer you a superior employee experience that goes beyond superficial perks and promises and gives you the true sense of purpose you’ve been waiting for.

Why this role is important:

A Senior Technical Sales Consultant (TSC) plays a pivotal role in bridging the gap between complex technical solutions and business needs. Reporting to the VP of Technical Sales Consulting, the Senior TSC will work closely with both the Sales and Customer Success Teams to support new business acquisition as well as customer retention and upsell efforts.

The role requires a deep understanding of Igloo products with the ability to translate technical solutions into presentations, demonstrations, and workshops for both technical and non-technical audiences.

The Senior TSC will also act as an advocate to highlight product feature blockers, provide market insight, competitive intelligence and feedback on use cases or product requests with the Product and Technology Teams.  

• Technical Expertise & Product Knowledge:
• Acquire and maintain in-depth knowledge of the company's products and services to effectively communicate product value.
• Stay up to date with industry trends, emerging technologies, and competitive offerings to evolve talk tracks and support deal strategies.

• Solution Design and Customization:
• Analyze business needs and requirements to design tailored solutions and ROI assessments to prospects and customers.
• Collaborate with technical teams to flag product gaps, align with future roadmap work, and adapt products to meet client specifications.

• Product Demonstrations and Presentations:
• Conduct engaging and informative product demonstrations to showcase user experiences by combining features, stories and value.
• Deliver presentations to both technical and non-technical audiences, explaining complex concepts clearly and effectively.

• Strategy and Support:
• Work closely with the Sales and Customer Success teams to develop and execute a strategy around presentations, technical demonstrations and written responses.
• Provide technical support during the sales process, including crafting proposals, creating presentations, and conducting product demonstrations.
• Establish and maintain strong relationships with key stakeholders and decision-makers from general stakeholders to executives.

• Cross-Functional Collaboration:
• Collaborate with internal teams, including engineering, product management, and customer support, to ensure seamless delivery of solutions.
• Provide feedback and insights to product teams based on client interactions and market trends.

• 4+ years of experience in digital transformation strategies, digital workplace technology, corporate communications strategies or knowledge management tools.
• 5+ years of experience with business requirements gathering with a solution-focused mindset.
• Proven ability to rapidly acquire and apply knowledge of new software, features and use cases.
• Demonstrated ability to effectively manage competing priorities, adapt to changing deadlines, and handle varying levels of urgency with ease.
• Ability to effectively balance focused work with time-sensitive requests.
• Exceptional presentation and written communication skills.
• Strong organizational and problem-solving skills.

What Igloo can offer you!

We offer a training budget for every employee, health benefits and a wellness spending account, and support a hybrid work environment. You choose whether you work on a Mac or PC, whatever hardware makes your work easier. We are also proud to offer a 100% remote-first work environment for each role at Igloo!

If you’re looking for a role with the right mix of autonomy and team collaboration, an environment that fosters transparency and trust, a company with seasoned leadership and backed by a leading investment firm, a career with lots of opportunity and room for growth, and a chance to personally influence how organizations work, then we invite you to step inside Igloo. 

Sound like you?  Apply now!

Igloo is committed to building and supporting a culture of equity, diversity, inclusion, and accessibility. We hire the best talent and welcome applications from all qualified individuals, especially those from underrepresented and systemically oppressed groups.

Accommodations are available on request to enable your full and inclusive participation in our recruitment process. Please contact hr@igloosoftware.com for if you require support.

Learn more about Igloo Software: https://www.igloosoftware.com/careers/