Client Services Manager

• Working with sales and creative strategy teams at the briefing and pitch stage to help craft our response as well as gain a thorough understanding of what our proposal is and why we’re suggesting it
• Leading internal and external kick off calls and summarizing pertinent information, requirements and expectations for those in attendance
• Collaborating with designers, video producers, ad ops, events and social media leads to ensure teams are equipped with everything necessary (e.g. information, assets etc) to fulfill on booked activity
• Being the primary point of contact for anyone involved in the campaign
• Communicating with clients and sales on the status and progress of their campaigns and updating on needs or status changes if necessary
• Managing production budgets in conjunction with producers
• Managing the overall campaign timeline and ensuring it is stuck to and alerting relevant stakeholders of any potential changes to it
• Once launched, ensuring campaigns are promoted appropriately and deliver on the expected goals/ KPIs
• Analyzing and understanding the performance of campaigns and feeding that information both into the wider post-campaign analysis and the campaign ideation phase to advise on anticipated performance and best practice improvements
• Providing excellent customer service to IGN’s clients and taking responsibility for a client experience that builds and fosters strong relationships as well as encourages repeat business

Job Qualifications

• Passion for IGN, its content and its subject matter
• Proven experience working effectively with cross-functional teams (technical and non technical) and all levels of management (internally and externally)
• Great organizational skills
• Experience working, and leading communications, with clients
• An objective, collaborative and composed approach to problem solving
• BA/BS Degree in business, marketing, communications or other related field, or equivalent years of experience
  • 3+ years experience in digital media (media planning, account management, sales, and digital advertising a plus)
• Strong written and in person communication skills (Email, phone, in-person meetings)
• Strong understanding of advertising and content performance metrics

Work Environment:

• Work Schedule: 40 hours per week, M-F, 9a - 6p, with possible hours before or after the typical work day.
• Travel Requirements: There may be travel from time to time based on projects.
• Physical Requirements: There are no physical requirements for this role.
• Work Model: For applicants who reside in or around Los Angeles, there will be a requirement to go into our office 1-3 days per week.

Our Culture and Values:
At IGN, we believe diversity stimulates creativity, promotes the exchange of new ideas, and enriches our personal and professional lives. We are committed to championing diversity in all that we do, weaving fairness and equity into the fabric of our organization, and achieving a safe, welcoming, inclusive, and antiracist culture where everyone belongs and everyone can thrive.

Here’s the good stuff about us…

• You’ll make an impact. We reach 400MM monthly unique users. We’re big time, but we’re not afraid to give you real opportunities to be epic and make a difference immediately.
• We’ve got a big presence, but a small team.
• We have fun. It’s all about games and games are fun. Anyone can offer a casual work environment, flexible hours, and benefits. We can offer that and a place where you can squad up with your coworkers in the arcade/game room.
• We’re passionate about what we do. IGN employees understand our users, because they are our users. We have a personal interest in providing the best possible product.

IGN offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via
Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your
performance, then IGN is the place for you.

IGN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Salary Disclosure: Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base pay for this position ranges from $75k to $80k, 401K with company match, medical, dental, vision, and life insurance, short and long-term disability, and a flexible time off policy.
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