Product Manager - TMS (Remote)

Job Summary: 

The Product Manager is the member of the product team embedded with the development team providing product support through the full lifecycle of software development. Responsible for translating the product vision and roadmap to the team and making it actionable for the team through authoring Agile stories and organizing them into sprints. Manages sprint outcomes to meet committed deadlines and validating that delivered features meet customer needs and the highest quality standards. Supports implementation of the features through documentation, issue management and subject matter expertise.

Job Expectations: 

• Translate product vision and roadmap priorities to technical teams

• Define and document business requirements and functional specifications from business users and subject matter experts

• Maintain and groom product backlog ensuring user stories are well formed with effective acceptance criteria

• Support prioritization and negotiation of features and deadlines applying a thorough understanding of customer needs and business and technical requirements

• Work with the development team to ensure feature traceability into the technical designs

• Take leadership role in estimation, sprint planning, daily scrum and retrospective meetings

• Communicate and coordinate within and across teams on proposed solutions, status and timelines

• Deliver internal and external product training on new features, enhancements or modules

• Evaluate and report system performance

• Gather data and metrics to drive projects and measure success based on business value

• Perform User Acceptance Testing (UAT); write test plans as required

• Perform customer demos of new processes

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

• Expertise designing and implementing Transportation Management System modules.

• Strong background and understanding of the global logistics process including but not limited to carrier integration, freight forwarder integration, end to end parcel movement cycle, import/export regulation and compliance.

• Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)

• Experience in Agile, Scrum and iterative development

• Strong background in designing/writing User Stories, Epics, and other design/requirement artifacts

• Ability to multitask and thrive in a fast paced environment

• Customer first mentality with the knowledge to work with internal groups to improve business processes

• Excellent written/verbal communication and must work well with others

• Experience working closely with C-level users throughout the implementation life-cycle

• Experience with global retail e-commerce or supply chain companies

• Background in Industrial Engineering or Software Development

Equipment Knowledge: 

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

• Experience with Lucid chart

• Experience with Jira

• Experience with Asana

Experience Requirements:
Generally requires three (3) plus years of TMS design and implementation experience

Education Requirements:
Bachelor’s Degree in Industrial Engineering, Logistics, Supply Chain, or Computer Science related fields is preferred or equivalent work experience

Judgment/Reasoning Ability:

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: 

The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1