Managing Director, Program & Experience Design

Reporting to the Chief Impact Officer, iMentor’s Managing Director, Program and Experience Design will design and steward iMentor’s program model as a mentoring program that supports young people in college and career. They will leverage experiential design to continuously improve iMentor’s hybrid, direct service college access program, providing plug and play programming and strategies that can be adapted and localized to reflect the priorities and needs of iMentor’s direct service regions in New York, Chicago, and Baltimore, and make customized, high-quality mentoring possible at scale in an ed tech partnership model. This role provides direction for a program and partner success team that is focused on tech-enabled program delivery and support at scale.

The ideal candidate will have leadership experience in program design and implementation, a deep understanding of human-centered experiential and behavior design, experience in a tech-adjacent role, ideally within an ed tech organization, and an understanding of outcomes related to the success of young people in college and career as well as success factors for students from low-income and first-generation college going communities.

• Lead the design of programs and experiences that make customized, high-quality mentoring possible at scale, focusing on offerings that can be customized and delivered in an ed tech, partnership model
• Leverage experiential design to continuously improve iMentor’s hybrid, direct service college access program, providing plug and play programming and strategies that can be adapted and localized to reflect the priorities and needs of iMentor’s direct service regions
• In collaboration with the Chief Impact Officer, develop pilots and phased approaches to validating and introducing new program elements and offerings before wide scale adoption
• Supervise the Senior Director, Content and Curriculum, and Associate Director, Program Design to ensure all content, curriculum and product marketing strategies are developed in alignment with program design and goals
• In collaboration with the Organizational Learning and Impact team, steward and evolve iMentor’s program model, ensuring it is adopted with fidelity in all programs, offerings and experiences
• In addition to iMentor’s program model, help identify and steward partnerships that help introduce an evidence-based approach to iMentor's work
• Working within iMentor’s Partner Success model, design programs and experiences that allow for flexible and data driven approaches to retention and participation; contribute to customized partner solutions as needed.
• Understand the challenges faced by first-generation students as they focus on college and career to add a solutions-oriented and behavior design driven approach to all work; engage as needed with other experts to understand the challenges other target audiences face.
• Gain strong knowledge of all programmatic stakeholders, including iMentor volunteers, program participants, partners and staff
• Serve as a thought leader on iMentor’s Program and Partner Success Team and in other leadership spaces, helping to design and execute organization-wide strategy and initiatives related to iMentor’s program and strategic framework.

• 5 to 7 years of progressive leadership experience in program design and implementation, ideally at an innovative, results-oriented, and fast-paced organization.
• Deep understanding of human centered, experiential and behavior design, with an appreciation for driving real world behaviors and outcomes through low touch, tech enabled strategies.
• Experience working in a tech-adjacent role, ideally within an ed tech organization; understanding of digital and technology terms/concepts/tools.
• Strategic, analytical, and results driven leader with proven ability to be highly collaborative.
• Ability to build consensus among team in alignment with organizational direction and goals.
• A comfort with ambiguity and the flexibility to perform and lead in periods of transition, as well as the ability to help others adapt to change.
• Entrepreneurial, creative, and ambitious, with a love for both creating new programs and solutions and realizing the full potential of existing efforts.
• An understanding of outcomes related to the success of young people in college and career, and success factors for students from low-income and first-generation college going communities, and the desire to continue learning as new insights emerge.
• Strong strategic thinking, analytical and project management skills; ability to operationalize strategies and produce significant and sustained results and improvements.
• Excellent communication, relationship development, and interpersonal skills.
• Resourceful team-player with a positive “can do” attitude; open to change, learning, and improvement.
• Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.
• Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated priority to their start date.

• Salary $130k -155K commensurate with experience
• Up to 100% employer funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Flexible Home/Office/School working arrangement
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• 1 hour of wellness time off per week for wellness activities of your choosing
• Flexible personnel wellness budget for reimbursements or marketplace purchases
• Every staff member is eligible for organization-sponsored professional development annually
• 9 weeks of paid parental leave

About iMentor

iMentor believes that all students deserve an equitable chance to pursue their ambitions. Our program builds authentic mentoring relationships in order to bring greater equity to our students’ educational journeys. Through these long-term relationships, first-generation, students of color from underserved communities increase their access to the knowledge, experiences, and resources required to succeed in college or their post-secondary pathway of choice, and to pursue their career ambitions.

By partnering with public schools serving primarily first-generation college students and providing every student in the school with a mentor, iMentor supports students’ post-secondary journeys with a level of depth and personalization that cannot be matched by traditional advising models. iMentor’s students are 37% more likely to enroll in college and are graduating college at double the rates of their peers.

iMentor’s Commitment to Diversity, Equity & Inclusion

We believe that people of all backgrounds deserve equal access to educational opportunities. Recognizing that our country’s history of racism and systemic oppression continues to drive educational disparities for students of color, we give special focus to addressing the economic and racial divides that impact the communities we serve. We are committed to the collective work and intentional investment necessary to consistently move in the direction of educational equity and inclusion. Learn more at www.iMentor.org.

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for this position. Applications will be considered on a rolling basis, so we encourage you to apply as soon as possible. 

iMentor is an Equal Opportunity Employer