Job details

Case Manager - Mommy & Me in Seaford & Lewes

We are looking for a Case Manager to provide quality, sufficient, and appropriate case management services to our Mommy & Me program residents at two separate locations in Seaford and Lewes, Delaware. The Case Manager's primarily role is to enhance the quality of residential services to maximize satisfaction and engagement. The successful candidate will be accountable for the full patient care cycle. Case Manager duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the resident’s health and human services needed.

This is a full-time position, Monday-Friday day shift position with possible occasional on-call nights and/or weekends as needed. This position will require three days at one location and two days at the other location each week.

Responsibilities

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
Handle case assignments, draft service plans, and review case progress
Help residents achieve wellness and autonomy
Facilitate multiple care aspects (case coordination, information sharing, etc)
Help residents make informed decisions by acting as their advocate regarding their clinical status and treatment options
Develop effective working relations and cooperate with medical team throughout the entire case management process
Take the extra mile and interact with residents to keep track of their progress and to ensure satisfaction
Record cases information, complete accurately all necessary forms and produce statistical reports
Assess and address motivational and psychosocial issues
Adhere to professional standards as outlined by protocols, rules and regulations

High School Diploma or GED Required

Bachelor's Degree in Human Services, Psychology, Social Work, Counseling or related field preferred

Minimum of three years working experience in Case Management in Human Services or related field required

Of which at least two years should be in Behavior Health or related field

Skills

Excellent knowledge of case management principles, healthcare management and reimbursement
Previous experience with psychological aspects of care
Effective communication skills
Excellent organizational and time management skills
Familiarity with professional and technical emerging knowledge
Problem solving skills and ability to multi-task
Compassionate with teamwork skills