Customer Engineering & Technical Services Intern

As a Customer Engineering & Technical Services Intern at impact.com, you'll be involved in a variety of exciting responsibilities including analyzing and troubleshooting data discrepancies, developing SQL queries to extract insights, and building Looker dashboards. You'll play a crucial role in supporting internal teams, optimizing data processes, and ensuring client solutions are seamless. It's a fantastic opportunity to engage with data analytics projects that directly impact operational efficiency and customer experiences.

To apply for the Customer Engineering & Technical Services Intern position at impact.com, you should be pursuing or have recently completed a degree in Computer Science, Information Systems, Data Analytics, or a related field. Strong SQL skills are essential, along with familiarity with data visualization tools like Looker. Additionally, a solid understanding of APIs and their role in data integrations will be beneficial for this role, as will your analytical and problem-solving skills.

In the Customer Engineering & Technical Services Intern role at impact.com, you'll work with various tools and technologies including SQL for data querying, Looker for data visualization, and APIs for integrating data. You'll also gain valuable experience in troubleshooting technical issues and developing automated reporting solutions, providing you with hands-on experience in a dynamic tech environment.

At impact.com, we’re committed to nurturing our interns’ professional growth. In the Customer Engineering & Technical Services Intern position, you will receive thorough training on our partnership automation products and have access to resources like Coursera for continued learning. Furthermore, interns will have the opportunity to work closely with various teams, learn from seasoned professionals, and develop skills that are crucial for future employment in the tech industry.

The work culture at impact.com is vibrant and inviting. As a Customer Engineering & Technical Services Intern, you can expect a casual work environment that promotes flexibility, teamwork, and creativity. Your contributions will be valued, and you’ll work alongside a talented team of individuals who are passionate about technology and customer success. We celebrate curiosity and ambition, which makes it a fantastic place to kickstart your career.

In your response, highlight your specific SQL experiences, mentioning any projects where you've queried databases, optimized data processes, and analyzed data sets. If possible, provide examples of scenarios in which your SQL skills directly benefited your previous work or studies.

Outline a systematic approach to troubleshooting that includes identifying the problem, gathering relevant data, experimenting with different solutions, and communicating effectively with the customer throughout the process. Emphasize your problem-solving skills and ability to stay calm under pressure.

Discuss how you plan to work with various teams such as Customer Solutions and Implementations. Explain your methods for supporting their reporting needs, sharing insights, and improving internal processes to enhance the overall customer experience.

Share a relevant example where you utilized data analysis to solve a problem or make a recommendation. Discuss the tools you used, the types of data you worked with, and the positive impact your analysis had on a team or project.

Connect your interests and passions to the tasks of the role. Whether it's your eagerness to help customers, your love for data analytics, or your excitement about technology, make sure to express your enthusiasm for contributing to impact.com’s mission.

Share the resources you utilize to stay informed such as blogs, online courses, webinars, or industry publications. Emphasize your proactive approach to professional development and continuous learning.

Explain the function of APIs in connecting different systems and databases, facilitating seamless data flow. Discuss how you plan to learn about and utilize APIs to improve data processes during your internship.

Discuss specific instances where you've used Looker or similar tools to create visual reports or dashboards. Describe the type of data you visualized and how it helped stakeholders understand complex information better.

Enumerate specific goals or projects you hope to achieve during your internship, linking them back to the overall objectives of impact.com. Stress your eagerness to leave a positive imprint on the company while enhancing your skillset.

Demonstrate your organizational skills and methods for prioritizing tasks, such as using lists or project management tools. Mention your adaptability and focus on achieving high-quality results, even under pressure.