Job details

Delivery Manager

The Delivery Manager is responsible for driving successful outcomes for all projects in their regional portfolio. A successful outcome means that the client realizes the business outcome of the solution and that the outcome increases the propensity for the client to buy additional products or services.

The Delivery Manager is focused on ensuring operational / delivery consistency, as well as enhancing processes, tools, and artifacts to improve future delivery.

DELIVERY CONSISTENCY

The Delivery Manager will oversee the delivery of all projects within their region. Responsibilities include:

Assigning resources to engagements
Providing oversight of the project status update process
Serving as a point of escalation for engagement delivery issues
Supporting business development activities through validation of levels of effort (LOE) estimates or SOW details
Creating readiness kits for customers and confirming their technical readiness
Enabling assigned consultants with background on the project and/or customer
Approving weekly time cards for projects within their region, as well as non-billable time cards for their direct reports

DELIVERY OPTIMIZATION AND ENHANCEMENT

The Delivery Manager will play a key role in driving structural improvements in the manner that services are delivered to Imperva customers. Areas of focus along this vein include:

Definition of new processes associated with delivery (eg. engagement workflow)
Enhancement and optimisation of existing processes
Services Tooling (eg. job aids, project delivery steps)
Services Artifacts (eg. readiness kits)
Supporting initiatives from the Centers of Excellence (CoE’s)
Performing resource management planning: including capacity planning, skill set matrix review, etc.

ADDITIONAL RESPONSIBILITIES

Provide a delivery forecast on a weekly basis
Assist Manager with interviewing and onboarding of new Services team candidates
Responsibilities could include direct management of delivery resources within their region.

REPORTING RELATIONSHIPS

Regional Director

INTERACTIONS

Works closely with management, as well as managers from other delivery groups, to ensure that customers are receiving high-quality service
Participates in Management meetings when requested
Communicates to management on key customer engagements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Self-starter and independent, but also able to work within a team environment
Able to accept constructive criticism and implement relevant changes
Ability to understand and communicate concepts quickly, succinctly and accurately
Highly motivated, driven, and passionate about technology and customer success

MINIMUM QUALIFICATIONS

Bachelor's Degree
3 years of Professional Services experience
3 Years of experience as delivery manager or similar role or management degree
Extensive experience working with a diverse, interdependent, cross-functional, cross-departmental projects, vendors, business objectives, and technologies

PREFERRED

1 Year of experience within Imperva products
5-10 years experience working in a Professional Services or project-centric organization leading projects with customers
Certifications relevant to project management and/or cyber security technologies

The anticipated annual base salary range for this position is $90,000 – $150,000. The salary offered will be determined based on the candidate’s experience, knowledge, skills, other qualifications, and location.

Our Company:

Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more on the Imperva website , our blog, and Twitter

Rewards:

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

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By Imperva

We will be the world’s leading pure play cybersecurity software company, recognized and respected for our innovative technology in the war against cyber criminals, feared by the competition because of the way we differentiate ourselves and disrupt...

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FUNDING

Private

DEPARTMENTS

Program and Project Management

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Computer Hardware Development

TEAM SIZE