Implementation Analyst

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
Come join our team as an Implementation Analyst where you will report directly to our Senior Manager, Client Implementation.
Our Analysts help our clients set up integrations and users, prep for onsite training, and making sure that technical integrations are up to spec. In this role you'll be responsible for coordinating all necessary MCG resources to resolve issues with a high level of customer satisfaction, with occasional travel to customer sites in order to directly manage escalated issues. If you have strong technical aptitude in healthcare IT support and a passion for customer service, this could be a great fit for you!
How You'll Make an Impact:

• Act as the point of contact and owner for product and technical issues for client implementations
• Manage resolution of all product and technical implementation issues by coordinating both internal and external resources
• Work as part of the Implementation team coordinating all work with the assigned Project Manager
• Communicate plans and status across all relevant internal and external teams
• Be an expert user of all MCG products, understanding underlying platform technology, interfaces, and product functionality
• Collect and document accurate data on each case and product issue in Salesforce in accordance with established standards
• Provide feedback and suggestions on improvement for MCG Products
• Construct / destruct various test environments to isolate problems with various versions of our MCG products

What We're Looking For:

• You have a Bachelor's degree or equivalent work experience and 3+ years progressive client-facing support or operations experience
• You're a strong communicator in person, in writing, and on the phone with both internal and external clients
• You have strong analytical / troubleshooting skills and have proven your ability to properly handle customer issue escalations
• You're a self-starter, capable of and motivated to perform tasks without continuous supervision
• You enjoy working on a team and take a collaborative approach to internal customer and peer relationships
• You have strong technical documentation skills and can create effective reports and presentations for peers, management, and clients
• You are able to multi-task and meet deadlines despite multiple and conflicting priorities and constructively adapt to change
• You take a professional approach to assignments: responsible, effective, efficient, and ethical
• Bonus points if you know your way around health plans and/or hospital operations and understand healthcare IT processes
• Familiarity with EHR/Medical Management Software a plus
• Willing to travel overnight up to 10-15%

Do you meet most of our requirements but not all of them? No problem! We encourage you to apply anyway.
Anticipated Salary Range: $68,000 - $95,000
Remote work
Medical, dental, vision, life, and disability insurance
401K retirement plan; flexible spending and health savings account
️ 15 days of paid time off + additional front-loaded personal days
️ 14 company-recognized holidays + paid volunteer days
8 weeks of paid parental leave + 10 weeks of paid bonding leave
️‍ LGBTQ+ Health Services
Pet insurance
Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.

Job Type: Full-time

Pay: $67,000.00 - $94,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote