Implementation and Support Specialist - Raleigh, NC

POSITION OVERVIEW: The Implementation and Support role supports the IT Director in providing Help Desk support for internal technical issues as well as initial equipment & network installations.

POSITION RESPONSIBILITIES:

• Installation & support of PC hardware, phones, printers, & peripherals.
• Network cabling, installation, & troubleshooting.
• Mobile device management for company tablet & phone fleet.
• Install upgrades and updates on client and server applications.
• Provide staff with technical support & training.
• Presentation/meeting AV setups (projectors, laptops with network connection, screen, video conferencing, etc.) as requested.
• Conduct routine hardware/software audits of workstations/servers for compliance with established policies and configuration guidelines.
• Troubleshoot and support issues for Access Control & Security Camera systems.
• Occasional travel to remote site locations for IT support and IT projects.

SKILLS AND QUALIFICATIONS REQUIRED:

• Customer service experience – Will be interfacing directly with staff to resolve issues.
• Microsoft Office and Windows application support.
• Advanced computer hardware and software knowledge.
  • You should be comfortable disassembling & reassembling computers.
• Windows infrastructure, administration/support desirable (Active Directory, security).
• Overtime sometimes required.
• Attention to detail.
• Strong communication skills are required.
• Must be able to lift heavy equipment (~75lbs+ - TVs, Network Racks, etc.)
• Comfortable using hand tools.
• Must be able to stand & walk for extended periods (site audits, network cabling, etc.)