Implementation Consultant

Who are we:

Gloat helps organizations harness the hidden potential of their employees. And by matching people to internal projects, learning, and career opportunities, we enable employees to take charge of their careers.

As leaders rethink the modern workforce, we empower them to put employees and employers in the position to achieve anything. The world’s first internal talent marketplace is how we deliver on this promise. Our state-of-the-art AI platform provides mission-critical visibility, insight, and organizational agility.

By reinventing how work gets done, Gloat is disrupting the HR-Tech industry and enabling the most innovative enterprises to build future-ready workforces.

What our life looks like:

We are a fast-growing, dynamic startup with offices in Tel Aviv, New York, London, Singapore, and Melbourne, as well as a fleet of remote workers all around the globe. We value collaboration and innovative thinking, and we're always looking for bright, driven, and all-around awesome people to join the fun and grow with us (since we use our own product, every Gloater is highly incentivized to learn and evolve)

Who we’re looking for:

G - get it done

L - look beyond the status quo

O - own it

A - adapt and evolve

T - tear down silos

E - empower our customers

R - rely on each other

The Job:

Gloat is looking for a can-do, accountable, tech-savvy individual to join our Customer Success team as our implementation consultant, catering for our clients in the Americas. Our implementation consultant will contribute to the design, configuration, and deployment of the Gloat product. The implementation consultant functions as the face of our company as we gear towards providing our customers with greater solutions that solve their business challenges based on our industry expertise. As an implementation consultant, you will collaborate with Gloat’s Customer Success Managers as well as Product and R&D personnel. Potential for traveling to customers’ workshops on a quarterly basis.

• 3 - 5 years HR / Learning software implementation experience
• Systems configuration expertise, utilizing technical skills in web applications (e.g. json, xml, etc) and web services API’s (e.g. SOAP, REST, etc.) to design our product’s integration with client’s software, including flows, data points, frequency, etc.
• Strong facilitation skills
• Demonstrated knowledge and experience in requirements gathering and development
• Expert analytical and problem-solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong verbal and written communication skills with the ability to serve as an intermediary between technical developers and end-users
• Ability to deal with complex customer service issues, using diplomacy, professionalism and tact
• Ability to create a positive and professional business relationship with internal and external clients
• Ability to work with minimal direction
• Ability to handle multiple priorities using time management skills
• Knowledge of the full software development life cycle

The Implementation Consultant will support the services implementation for complex projects for our customers. The specific job responsibilities include the following:

• Will work in conjunction with Project Manager and Project Team in the completion of an implementation.
• Supporting multiple ongoing Customer deployments/implementations of Gloat software;
• Ensure quality outputs are delivered for all work produced during implementations
• Builds and maintains strong client relationships for the duration of implementations
• Draft materials and run workshops as detailed in the project scope

Oversee project execution, including but not limited to:

• Ability to translate business process requirements into configuration requirements for Gloat with differing levels of complexity
• Prepares customers for completion of an implementation, in collaboration with the Project Manager and/or Project Team. Review processes with clients pertaining to the product.
• Support functional and technical requirements gathering workshops
• Configure the technical development efforts for customer deliverables
• Executes system integration and system acceptance tests in collaboration with the Gloat and Client Project Teams.
• Support client through go-live activities
• Support regular risk mitigation planning meetings with the internal and Customer teams
• Maintain a high level of knowledge of the product suite through training and project work

Gloat provides a reasonable range of compensation. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. The starting range of total pay for this role is $110,000 - $130,000. Benefits include discretionary (unlimited) PTO; health care, dental, vision, and life insurance + voluntary coverage options, 401k + matching; remote, hybrid, flexible work environments; employee assistance program; learning & development opportunities; laptop & tech setups; and, among other things, WeGloat (Gloat for Gloat!)

At Gloat, we believe that realizing the Anything Workforce begins with having a diverse and inclusive workforce ourselves. This means that we look for individuals who can bring unique strengths, perspectives, skills, and backgrounds to our existing teams. Gloat is proud to be an Equal Opportunity Employer, and does/will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.