Implementation Manager

A Roadmap to Your Success…

We believe that The Right Team is Key if we want to achieve our growth plans. That's why we need you to support our VP of Customer Success, to achieve our ambitious goals and for you to make your mark from day one.

As an Implementation Manager at Chattermill, you'll take ownership of the onboarding of new clients while developing process improvements for implementation as the company scales.

We act as responsible owners…

At Chattermill we trust our team and believe that we thrive when working autonomously. Having the freedom to make decisions and deliver in our areas of responsibility is a crucial driver for us – whether it's about the team, the company, a project, or a simple task. We love that this allows our team to be highly involved in our mission and play a big part in our growth!

What you'll be doing…

• Identifying the scope of an onboarding at pre-sales level
• Project managing the entire onboarding process for clients across a variety or industries and geographies
• Working closely with our Sales, Solutions and Customer Success teams to ensure a smooth handover and onboarding for new clients
• Partnering with our internal operations teams to successfully get the clients ready to fully use the product
• Leading the charge on reducing onboarding times by designing more efficient processes
• Working with Product team to ensure we consistently improve onboarding experience
• Implementing and maintaining onboarding satisfaction measurement

What you'll need…

• Solid experience (ideally 3+ years) project managing the onboarding of new clients in a SaaS environment
• Excellent stakeholder management including the ability to listen effectively, manage expectations and act as a trusted advisorStrong time management skills and ability to set and work to deadlines
• A love for process and an eye for process improvements
• A knack for structuring information flows and sequences
• Impeccable communication skills (verbal and written)
• A customer service mindset and love of delivering great experiences
• Analytical and problem solving skills with a meticulous attention to detail
• You're resourceful and result oriented

As part of your position, you'll enjoy…

• A salary of £40,000 - £60,000
• The ability to share in the company's success through options
• Flexible working conditions and the opportunity to work from home
• £500 (yearly) personal development budget, a progression framework, unlimited access to a fully stocked library and bi-weekly Breakfast and Learns
• A flexible Health & Wellness benefits budget that can be spent on health insurance, physical, and mental health or other needs starting at £50pcm growing £25pcm for each year of service
• 25 days holiday (in addition to bank holidays) + 1 day for your birthday + 1 day for every year of service up to 5 years
• Contribution to your pension (don't worry, we are looking to increase our 3% contribution very soon)
• Perks including discounts on cinema tickets, utilities and more
• Lovely office with great classes, events, and a rooftop terrace
• Regular company socials planned by our great colleagues

We are obsessed with experience…

And we want your experience interviewing with us to be a great one! Here's what to expect...

First stage: Let's introduce ourselves (30 minutes)

You'll have an introductory Zoom call with a member of the Talent team - we'd love to learn more about you, your ambitions, and what you're looking for in your next step.

Second stage: Get to know your would-be team (1 hour)

You'll have a Zoom call with Junior Hewitt, our VP of Customer Success, as an opportunity to show off your successes and approach to Implementation and learn more about the role and team.

Third stage: Show us what you are made of (1 hour)

You'll prepare a presentation to deliver to Junior and Luke Moore (our CRO). You'll give your presentation and have a chance to learn more about the function and company.

Final stage: Let's seal the deal (45 minutes)

You'll speak with our cofounder over Zoom to discuss how our values and working styles align, and importantly, how your career ambitions align to our growth plans.

If you are successful at the final stage you will receive an offer, and pending successful references, become a Chattermillian!

Want to learn more about who we are and what we do? Check out our website here!

Diversity & Inclusion

We want to enable exceptional experiences for everyone, and to achieve this we need everyone's voice in our team. We are on a mission to bring more diversity into the business in 2022 and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec.

We believe we need ALL hands-on deck to achieve our goals and that's why we hope you'll apply today.

We believe in removing unconscious biases from our recruitment process wherever possible. As part of this effort, we ask that you do not include your photograph or personal details with your application.