Implementation Manager

NEW YORK, NEW YORK /CUSTOMER SUCCESS – IMPLEMENTATION US /FULL-TIME/ REMOTE

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

As an Implementation Manager, you will be responsible for the technical implementation of the Contentsquare solutions and products.

You will be working in a project management and technical advisor role, using your analytical and technical proficiency to efficiently guide the client in their end-to-end deployment. You will have dynamic days solving complex implementation issues and ensuring our client's success in reaching their objectives.

You will serve as a member of the Customer Success organization, building strong relationships with your internal partners to drive a successful customer implementation.

On a typical day you might:

• Act as a technical project manager to onboard new clients and successfully implement their Contentsquare products 
• Proactively manage customer and internal stakeholders’ expectations during the customers’ onboarding and deployment phase
• Act as the main point of contact for any technical implementation related matters
• Work closely with Contentsquare's Account Managers, Customer Success Managers, and Solution Experts to drive success based on clients’ objectives
• Work with clients from different industries (e.g. e-commerce, fashion, hi-tech, travel, etc.) and manage different personas on a client side (e.g. product managers, developers, e-commerce executives, data analysts, etc.) 
• Support our partners in the region as they directly manage their end-customers Contentsquare deployments

What you'll need to succeed:

• Strong communication skills (written and verbal) in English; working proficiency in a second language is a plus! 
• At least 4 years of experience in technical implementation or support roles, or technical project management, ideally in SaaS company 
• Strong working proficiency in web technologies like JavaScript, CSS, HTML (we’re not looking for a developer, but you need to be able to at least write and read some code)
• Experience with application development or SDK implementation knowledge (iOS/Android) and comfort with mobile testing and troubleshooting tools
• Proven experience in customer-facing roles with preferably SaaS organizations of global companies
• Experience in working cross regions, a strong proactivity and autonomy is required to interact with the internal peers overseas
• Strong analytical and problem-solving skills
• At ease with managing and prioritizing multiple projects at the same time
• The ability to work well in a global, dynamic, cross-functional, team-based environment  
• Good understanding of Agile development processes and Methodologies would be a plus!

$100,000 - $110,000 a year

Salary would be commensurate to the candidate's job experience

#LI-Remote #BI-Remote

For Colorado-based roles: Minimum annual base salary of $100,000. You may also be offered incentive compensation, bonus, equity, and benefits. More details about our company benefits can be found below.

Why you should join Contentsquare

- We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done

- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

- We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact

- Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing allowance

- Home Office Allowance

- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We offer many benefits in various countries -- ask your recruiter for more information

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.