Implementation Manager
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Implementation Manager (P2)
A Brief Overview
At TriNet Zenefits, our mission is to create customers for life by enabling customers to use our product effectively and confidently. As an Implementation Manager, you are a TriNet Zenefits product expert, here to consult and advise customers on the best way to meet their business objectives through optimized TriNet Zenefits configuration.
In this role, you are responsible for onboarding new customers to TriNet Zenefits, owning product configuration and training as companies move through their onboarding journey, keeping all relevant stakeholders informed each step of the way. You’ll collaborate cross-functionally with sales, product and engineering, and customer success, working together to create a top-tier customer onboarding and education experience.
What you will do
- Own the Implementation process and customer relationship; serve as a primary point of contact and subject matter expert on all things TriNet Zenefits; manage stakeholder expectations and communications throughout
- Implement, configure, and advise clients around TriNet Zenefits HCM, Benefits, and Payroll offerings
- Engage closely with the client, business partners, and other internal teams to ensure the full scope of each implementation project is understood
- Manage multiple projects simultaneously, ensuring timely and accurate delivery of implementations
- Effectively manage multiple internal and external communication channels including phone, email, Chatter, Slack and more
- Identify root cause of issues impacting results; work with leadership to identify tradeoffs/risks for different solutions and improvement programs
- Perform detailed audits of historical, company-level, and employee level data to ensure accuracy and credibility
- Work closely with our sales, product, engineering, and other internal teams to develop and prioritize product improvements
- Execute on other business-critical departmental objectives as directed by leadership
Education Qualifications
- Bachelor's Degree or equivalent experience preferred
Experience Qualifications
- 2+ years software implementation or project management experience preferred
Skills and Abilities
- Excellent critical thinking and problem-solving abilities
- Excellent communication and presentation skills
- Strong attention to detail
Licenses and Certifications
- Certified Project Management Professional (PMP)-PMI preferred
The salary range for this role is $52,600 to $86,760. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.
A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
By
TriNet
At TriNet, our mission is to power business success with incredible HR. We rally around a shared vision of becoming the most trusted advisor to small and medium-sized businesses by harnessing the power of scale.
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