Implementation Representative

Solutionreach is hiring for an Implementation Representative. We are a virtual first company, with teams working across North America. This role is virtual. #LI-Remote

This role will be responsible for taking full ownership of onboarding and implementing our new customer accounts. Customer service is key! You will be responsible for answering team questions regarding sync issues, SR Schedule, Intake and other Platform features. You will work closely with our technical support team to solve technical cases and perform initial sync program installation via remote access.

What will I need to thrive in this role?

• You’ll hit the ground running if you have 1+ years of experience in customer service and technical support.
• You’ll be unstoppable if you don’t give up easily, you are ambitious, and have a strong willingness to help in any area and find multiple solutions to the same problem.
• You have the ability to communicate detailed concepts in a clear and conceptual manner to our clients.
• Your technical troubleshooting experience and exposure to handling and delegating urgent tasks will set you up to have a high impact during your time at Solutionreach.

What does high performance look like?

• You embody the tenets of our Credo: Team Members First, Communicate Clearly, Fearlessly Lead and Evolve, Bring Our Best Selves.
• You own the responsibility of driving completion of customer implementations based on established timelines.
• You are a dedicated team player that champions team efforts leading to success.

What is my potential for career growth?

This role will have opportunities to move up in the company with a planned level progression process that will allow you to move through levels at your own pace and learning. How soon it happens is completely up to you and how hard you go after it. The team members who advance quickly are coachable. They do what it takes to get the job done and don’t give up easily. Literally no job is beneath them.

What is the team like?

Our team is simply a group of passionate nerds. We all have our quirks and likes. We find ways to remain connected even while we’re remote. We thrive with high collaboration and bond through our friendly gif war banter. Our team is extremely close and always welcoming to all that join. You will quickly find out why ICS is recognized as the BEST TEAM EVER!

We have weekly team meetings and monthly 1 on 1’s. Your success is our success. Together we can do anything no matter the scale. Look forward to making new friends, working, crying, and laughing together.

Sounds great. What else do I need to know?

• Fast Evolution: Solutionreach evolves quickly and constantly to succeed as a business. This means sometimes we switch gears halfway through a project, solve problems with minimal information, and roll with the punches.
• Big Goals: We have a mission to transform healthcare, and you impact that directly. We demand high execution and strong results. You work smart and get it done.
• Non-stop Learning: We care about personal development and have a culture of feedback, so your manager or team may have to tell you things that are difficult to hear and vice versa.
• Differences: The last thing we want is hiring people who are just like us. This means you will work with others that you may not immediately click with or sometimes disagree with. That's not a bad thing. Be curious and compassionate. Be willing to change your mind. That's belonging in its true form: celebrating and finding genuine value in our differences.

Is this a permanently remote position?

Yes! Solutionreach is a Virtual First company with teams working across North America. Minimal travel to corporate headquarters in Lehi, Utah.

What is the selection process?

• A phone call with People & Culture, our version of HR
• A Zoom interview with the Hiring Manager
• A Zoom interview with the Department Director

Solutionreach, Inc. is an equal opportunity employer and E-verify participant. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.