Implementation Specialist

Title: Implementation Specialist

Location: Works Remotely (team based in Allen Park, MI)

Job Type: Full-time with Benefits

Who We Are:

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Summary:

Process Pre-Approval (“PA”) and Post Claim Review (“PCR”) functions for the Warranty and Goodwill Repair as outlined by client’s policy and procedures.

What Your Day-to- Day Responsibilities Include:

• Review and process pre approvals and warranty claims in accordance to the manufacture policy and procedures

• Ensure quality standards and customer satisfaction goals are being met or exceeded through the daily management, support and leadership from the Lead Representative and Supervisor

• Liaise with client personnel at all levels

• Pre-approves warranty repair requests

• Ensure approved diagnostic routines are followed and proper documentation is presented

• Types of repairs include engine, transmission, and goodwill

• Process repair claims that require review for payment to dealer

• Understand why claims went into review

• Validate claims coding for proper causal part, labor op codes and parts

• Assist dealer phone calls and respond to dealer email inquiries

• Send corrective action to the team leaders and the individual

• Utilize and develop Excel worksheets and templates to increase efficiency

• Create PowerPoint presentations for department meetings

• Current topics or helpful information for team knowledge

What you bring:

• Excellent oral and written communication skill

• Excellent problem solving skills

• Minimum 0-1 years of experience in automotive related field

• Minimum 1-2 years of experience with Microsoft office

• Experience with MS Excel formulas and macros as well as creating reports

• Experience in creating PowerPoint presentations

• Experience in a customer service environment a plus

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Reporting – Overall:

• Report to Group Leader / Team Leader / Project Management

• Internal - Liaise with all the Company personnel

• External - Liaise with Customer and Customer Dealerships staff, and specialist warranty and technical data sources

MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

Apply Now!!!

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