Import Client Solutions Rep, Strat NVO

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary:
Answer incoming calls, provide excellent customer service, and deliver timely information and effective solutions to our customers.

Duties and Responsibilities:
Answer incoming calls.

Ensure a high level of customer service is provided.

Research and follow up on customer issues regarding import shipments.

Act as a liaison between customers and overseas agents.

Process diversion requests.

Process rate disputes.

Answer incoming emails from internal and external customers.

Process tracking and tracing reports as needed.

Maintain the idle report.

Contact customers in regards to hazardous issues and claims.

Other duties as assigned by management.

Must be able to work Mon-Fri 10am - 7pm.

Skill set/Education and Experience:
High School Diploma or GED

College Degree and/or equivalent experience preferred.

A minimum of 1 year experience in the Shipping Industry, including but not limited to U.S Customs, Logistics, import documentation, and rates.

Proficient computer skills to include Microsoft applications Excel, Word, etc.

Exceptional customer service, interpersonal and communication skills.

Strong organizational, time management and problem-solving skills; with strong emphasis on attention to detail.

Ability to work with LARA, NOVA, Internet, E-mail, and DIVA. ​​​​​​​

Come along on CMA CGM’s adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.