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In Home - FT Board Certified Lactation Consultant

Mahmee, a maternal and infant telehealth and care coordination company in Los Angeles, is seeking an experienced International Board Certified Lactation Consultant (IBCLC) to support our growing patient population. Lactation Consultants are critical members of the clinical services team at My Nursing Coach, which is powered by Mahmee digital care platform, and are responsible for providing support for the mother-infant breastfeeding dyad. The tasks include assessment, planning, interventions, and evaluation of lactation support and education, both virtually and in-person, for patients in the postpartum period.

RESPONSIBILITIES

Lactation Consultants are expected to deliver knowledge and compassionate, concierge-quality care to all patients at the scheduled and assigned time by the booking and scheduling team. We provide lactation support services 7 days a week.

This role will primarily be Monday-Friday, however, all Consultants on the team are expected to work at least one weekend during a calendar month, and will have days off during the week when they are scheduled to work that weekend. The Lactation Consultant will be expected to work for the duration of the agreed-upon shift without interruption and will provide in-home and in-office services to any patients, as assigned, regardless of physical location in the Greater Los Angeles Area.

Willingness to drive around the Greater Los Angeles Area to visit patients at home or in-office (through one of the company’s pediatric office partnerships) is a requirement of this role. A company-branded vehicle will be provided to the Lactation Consultant for daily use to prevent wear-and-tear on their personal vehicle.

The company will provide complete PPE gear and cleaning supplies to employee, and all clinical staff are required to receive a Covid-19 Vaccine. The company also provides paid leave for employees who are ill or in need of time to care for ill family members.

This is a full-time role based in Los Angeles, CA.

Consultant will provide:

In-home and/or in-office lactation consultations and follow up appointments with patients as scheduled.
A mandatory follow-up message to each patient, within 24 hours of their appointment through the Mahmee app.
Provide phone or online message support to patients through the Mahmee app when on shift.
Direct communications to the patients’ physicians, or concerns of non-compliance, feeding challenges, or any other related issues.
In-home phototherapy services, which include bilibed equipment delivery and pickup, transcutaneous bilirubin readings, and weight checks, when assigned by the booking and scheduled team.

Additional responsibilities and expectations:

Maintain and protect the confidentiality of each client.
Maintain credentials and breastfeeding knowledge and skills through continuing education as required by credentialing organization (minimum of 4 hours of continuing education in breastfeeding management or promotion each year).
The Lactation Consultant will not bill or charge clients for services separately from company billing procedures.

Qualifications:

International Board Certified Lactation Consultant
Minimum 5 years clinical experience (certification or training hours to achieve LC or IBCLC do not count toward 5 year minimum)
Must have hospital, office or clinic-based training or work experience
Fully vaccinated or willing to become vaccinated within 30 days of start date
Has reliable transportation and a clean, valid driver’s license
Is an infant feeding advocate that promotes breastfeeding but prioritizes the infant growing, gaining and thriving
Excellent customer service skills, with high EQ and ability to relate to persons of diverse ethnic and cultural backgrounds
Can communicate in a professional, courteous, and tactful manner
Is able to remain calm and exercise judgment in unusual or stressful situations

ABOUT MAHMEE

Mahmee is a maternity and infant care management platform that makes it easy for hospitals, health systems, and their patients to coordinate comprehensive prenatal and postpartum healthcare from anywhere. We provide virtual and in-person prenatal and postpartum services, such as lactation support, to families across the country. In the U.S., maternal and infant healthcare services are highly fragmented and siloed. This means the burden of navigating the healthcare system falls on millions of new parents. Mahmee links large health systems, independent practitioners, and patients all in one platform so that 1) high-risk patients are identified and preventable medical expenses and readmissions are avoided, 2) health systems can provide innovative new maternity-related products and services, and 3) patients are highly satisfied and engaged in their care experiences because we are supporting them along the journey.

Mahmee was founded by Melissa Hanna, JD/MBA, and inspired by the work of Melissa's own mother, Linda M. Hanna, RNC, MSN/Ed., IBCLC, who designed and launched both the Great Starts outpatient breastfeeding center at Kaiser Permanente and the Lactation Center at Cedars Sinai Medical Center, in addition to other nationally recognized maternity care programs. Melissa and Linda, who serves as cofounder and Chief Nursing Officer of Mahmee, are joined by cofounder/CTO Sunny Walia, an enterprise platform specialist who previously served as VP of Engineering & Operations at Demand Media and CTO at Spin Media.

MCH Ventures is proud to be an equal opportunity employer. Our company will not, under any circumstances, discriminate against an employee with regard to race, color, national origin, ancestry, age, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth and breastfeeding, religion, disability, military or veteran status, or other protected characteristics. As such, we aim to provide reasonable accommodation to any employee or qualified applicant with a disability.

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