• Handle patients requests, over the phone, for multiple Medical Group/Hospital departments while applying correct workflows and protocols
• Simultaneously collect information from patients and key data in EPIC
• Schedule appointments, procedures, and events at our NorthShore locations
• Register and verify insurance eligibility, informing the patients of their financial responsibility
• Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
• Adhere to strict HIPAA guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

• High School Diploma or equivalent. Associates or Bachelor's Degree preferred
• One year of customer service experience; healthcare or call center experience preferred
• Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
• Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem solving abilities to meet and exceed the needs of our patients
• Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
• Eager to accept educational opportunities as shared through workflow or process changes

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