Senior Consultant - ITSM
We at Inbox Business Technologies, are seeking a Senior Consultant – ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit readiness, and capability maturity assessments. The candidate will lead client engagements, guide junior consultants, and provide strategic advice to improve service delivery and operational excellence.
Job Description:
- Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
- Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
- Conduct service maturity assessments, gap analyses, and process improvements.
- Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).
- Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
- Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
- Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine, etc.).
- Provide training and awareness programs to clients on ITSM best practices.
- Master’s or Bachelor’s degree in Information Technology, Computer Science, or IT-related field.
- ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
- 6-8 years of experience in ITSM consulting or related roles.
- In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
- Practical experience in ISO 20000 implementation.
- Familiarity with other IT standards/frameworks such as ISO 27001, COBIT, and NIST, NCA, SAMA would be an added advantage.
- Excellent analytical, problem-solving, and decision-making skills.
- Proven ability to manage multiple projects and clients simultaneously.
- Experience in conducting internal and external audits related to ITSM would be an added advantage.
- Strong stakeholder engagement, report writing, and project management skills.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join the dynamic team at Inbox Business Technologies as a Senior Consultant - ITSM, where your expertise will shine in the world of IT Service Management! If you have a passion for ISO/IEC 20000 implementation and a deep understanding of the ITIL framework, this role is crafted for you. With 6 to 8 years of experience under your belt, you’ll lead client engagements, guiding junior consultants and providing strategic advice to elevate service delivery and operational excellence. You will spearhead the implementation of ITSM systems aligned with ISO 20000, conduct service maturity assessments, and create robust ITSM policies and procedures covering everything from Incident to Service Level Management. Your analytical mindset will be crucial as you assist organizations in optimizing their IT operations while ensuring compliance with regulatory standards. You will also support clients through ISO 20000 certification audits, prepare insightful documentation, and deliver training on ITSM best practices. Your background in information technology and relevant certifications like ITIL Expert and ISO 20000 Lead Implementer will help build a framework that drives success and transformation. Come be a part of our mission to enhance IT services and make a lasting impact!
Join Inbox Business Technologies as a Service Level Coordinator, managing SLAs and ensuring the delivery of high-quality IT services.
The Talent Acquisition Manager will be pivotal in sourcing and hiring top talent while fostering a diverse and inclusive recruitment atmosphere.
Join a team focused on impactful consultancy, where you'll analyze data and develop strategic recommendations to support client success.
In the Federal Project Manager II role, you will oversee project delivery, ensuring client satisfaction while collaborating with various stakeholders.
Join PHIL, a Series D health-tech startup, as a Business Analyst to streamline operational workflows in a fully remote capacity.
Transform your future by becoming an Executive Coach in a remote, flexible opportunity designed for passionate individuals seeking autonomy and growth.
As an Audit Director at American Express, you'll lead pivotal Risk Transformation initiatives that enhance the company's audit and risk management efforts.
Dine Brands Global is looking for a Franchise Operations Consultant to champion operational excellence in their renowned restaurant brands.
Join PCA as an Architect or Engineer and take part in impactful property assessments while enjoying the flexibility of remote work.
Join AbbVie as an Associate Director in Transformation, playing a pivotal role in optimizing strategic initiatives and innovation projects.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
