Technical Support Officer

Inbox Business Technologies is seeking a dedicated and knowledgeable Technical Support Officer to join our dynamic team. This role is critical in ensuring that our clients receive high-quality support for their technical issues and questions.

As a Technical Support Officer, your primary responsibility will be to troubleshoot and resolve hardware and software issues, assist with network configurations, and guide users through technical challenges in a professional and timely manner. You will be the first point of contact for our clients, making your role integral to their experience with our services.

Key Responsibilities:

• Troubleshoot and resolve client technical issues via phone, email, and chat.
• Maintain a high level of customer satisfaction by providing prompt and accurate responses.
• Document issues and solutions in our ticketing system to track progress and trends.
• Assist with the installation and configuration of hardware and software.
• Provide basic network support and troubleshooting.
• Work collaboratively with senior team members on complex issues that require escalation.
• Stay updated on industry trends and product knowledge to better assist clients.

• Associate's degree in Computer Science or a related field; Bachelor's degree preferred.
• 1-3 years of experience in technical support or a related role.
• Strong understanding of computer systems, mobile devices, and other technologies.
• Excellent communication and interpersonal skills.
• Problem-solving aptitude with the ability to work independently.
• Familiarity with ticketing systems and remote support tools.