Analyst II, Product Insights

The Product Insights team’s mission is to deliver a strategic vision so that Included Health can impact the Quintuple Aim of healthcare: improved member experience, better health outcomes, lower costs, clinician well-being, and health equity. We are responsible for internal analytics and partner with a wide variety of cross-functional teams including operations, finance, product, clinical as well as data science and data engineering. Data is at the heart of everything we do here at Included Health, and our team uses it to give our partners super powers. This encompasses everything from understanding what our members need, improving our product features, optimizing our operations, and many other critical business decisions.

We’re looking for candidates with excellent analytical ability and strategic intuition to help continue our efforts in demystifying and removing the complexity from healthcare.  This is a phenomenal opportunity for someone with a passion for improving healthcare, and someone who is curious and interested in becoming an expert across multiple domains.  

About the Role

Drive insight generation for complex projects both independently and in collaboration with cross-functional teams.

Identify opportunities to better engage and navigate members so that we can drive top quartile outcomes at bottom quartile costs.

Develop a deep understanding of how our products are being used and identify opportunities to better serve our members’ needs.

Prototype novel approaches to measuring or inferring product and business performance.

Develop dashboards with key visualizations for tracking product and business performance.

Connect the dots on how our operational performance drives health outcomes.

Scale our impact so we can bring our services to more people in need.

• Identifying opportunities to drive higher clinical engagement for individuals with the greatest healthcare needs and develop an understanding of how individuals using our platform think about engaging with our clinical services.
• Defining clinical quality models to power the tool we use to match members to high quality providers.
• Analyzing administrative and clinical documents using NLP-derived topic tags to understand why members call us and how well we are meeting their needs.
• Assessing key opportunities to reduce our costs so that we may serve more members.
• Measuring our impact on population level health outcomes so we can demonstrate our value to customers.

• 3+ years of work experience in highly quantitative roles or equivalent and relevant advanced degrees.
• Ability to effectively communicate complex quantitative patterns into strong narratives to support business decisions.
• Ability to independently drive results working on complex, ambiguous projects with a major quantitative component.
• Ability to navigate and join across multiple complex data sets using relational databases (examples include SQL, Pandas, R).
• Strong written and oral presentation skills.
• You excel with collaborative projects that include cross-functional teams.
• Experience creating dashboards in Looker or Tableau is preferred.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $130,450 - $166,900 + equity + benefits  

Zone B: $108,700 - $139,100 + equity + benefits  

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: 

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents 

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work 

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.