Sr Business Analyst - Payments and Collection

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Job Summary:

Sr Business Analyst – Payment Processing & Renewals to optimize our recurring payment operations and ensure seamless policy renewals within the insurance industry. This role is vital in ensuring policyholders' payments are processed efficiently, reducing payment failures, and improving retention rates.

As a Business Analyst, you will analyze the end-to-end recurring payment lifecycle, identifying payment failure trends, renewal bottlenecks, and policyholder payment behaviors. You will work closely with finance, IT, and marketing teams to enhance automated billing systems, payment success rates, and proactive renewal strategies. Your expertise will help improve payment reliability, minimize churn due to failed transactions, and create a better payment experience for policyholders.

Key areas of focus will include:

• Payment Processing Analysis
  • Analyze and optimize payment processing workflows, ensuring efficiency and accuracy.
  • Collaborate with IT and finance teams to improve payment reconciliation and reporting.
  • Identify and mitigate payment-related risks, including fraud prevention.
• Collections and Renewals
  • Develop and refine collections and renewal strategies to improve recovery rates and reduce churn.
  • Support automation initiatives to enhance collections processes.
  • Drive results to meet organizational goals
  • Analyze customer payment trends and recommend action plans for overdue accounts.
  • Ensure compliance with financial regulations and industry standards.
• Data Analysis & Reporting
  • Generate reports on payment performance and collections efficiency.
  • Provide actionable insights to stakeholders based on data analysis.
  • Support financial forecasting and budgeting.
• Process Improvement & Compliance
  • Identify inefficiencies in payment and collections processes and recommend improvements.
  • Ensure adherence to company policies, regulatory requirements, and industry best practices.
  • Assist in audits and financial reviews related to payment and collections operations.

Required Qualifications & Skills

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• 5 years of experience in business analysis, payment processing, or collections.
• Strong understanding of payment gateways, ACH, credit card processing, and digital wallets.
• Experience with collections strategies, accounts receivable, and financial risk management.
• Proficiency in SQL, Excel, Power BI, or other data analysis tools.

The ideal candidate has experience with subscription-based billing, automated payment processing, and retention strategies, preferably in the insurance or financial services sector

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)