Job details

Indirect Loan Processor

Overview:

UW Credit Union’s Consumer Lending Department is growing and hiring for a Consumer Loan Processor to join the team! If you are passionate about helping others reach their financial goals, and excited about the growth UW Credit Union is experiencing, this is the job for you!

As a Consumer Loan Processor, you will play a key role in ensuring both the completeness and timeliness of loans, as they are processed and disbursed to UW Credit Union members. When a UW Credit Union member applies, and is approved for, a loan, the ‘baton’ is handed to the Consumer Loan Processor – they review the loan application for accuracy, prepare all necessary loan documents, and deliver said loan documents in a timely manner. If you are organized, enthusiastic, and a great team player, this is the job for you!

As a Consumer Loan Processor, you are skilled in both administrative ‘behind-the-scenes’ duties, and customer service. Time management and organization come naturally to you – prompt and accurate completion of tasks is where you shine. Attention to detail is a vital skill for a Consumer Loan Processor, as you are scanning loan applications for accuracy. Tactful and effective communication is an equally important attribute, as you are communicating any discrepancies identified back to your fellow UW Credit Union employees. A successful Consumer Loan Processor is an enthusiastic team member, as teamwork within your department, as well as across other departments within UW Credit Union, is imperative.

Responsibilities:

What You'll Do:

Manage receipt of loan documentation and conduct quality assurance review of each indirect loan to ensure loan is accurate and complete prior to funding
Effectively communicate and interact with indirect underwriting, indirect sales, and dealer partners to resolve any loan errors, missing documentation, and information.
Build and retain relationships with indirect underwriting, indirect sales, and dealer partners.
Review indirect loans to verify that proper information has been completed and approved under the Credit Union guidelines before disbursement.
Maintain working knowledge of UWCU consumer lending guidelines, policies, and procedures.
Maintain knowledge of department duties to ensure all Indirect Processing service levels are met.
Respond promptly to dealer inquiries.
Assume responsibility for personal development through training, collaboration, and teamwork.
Advocate, promote and create honest and open communication throughout the credit union and with dealer partners.

Qualifications:

What You’ll Need to Succeed

These skills and experiences are essential to your success:

7 months - 1 year experience in financial industry required
Strong oral and written communication skills
Strong phone skills and etiquette
Demonstrated excellent attention to detail
Possess time management skills
Exceptional customer service skills

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

21.5+ days annual paid time off (4+ weeks)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Free bus pass and bublr/ BCycle membership
Employee Assistance Program
And more!

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

UW Credit Union Glassdoor Company Review

3.7