Head of Commercial Excellence & Capabilities

Title Head of Commercial Excellence & Capabilities... Title: Head of Commercial Excellence & Capabilities Reports To: President, US Addiction Sciences Location: Richmond, VA Indivior is a global specialty pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD) and serious mental illnesses. The name is the blend of the words individual and endeavor, and the tagline “Focus on you” makes the company’s commitment clear. It represents and empathizes with the often-difficult journey each individual patient takes to overcome the challenges of addiction and mental illness. Indivior is dedicated to transforming addiction from a global human crisis to a recognized and treated chronic disease. Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. The Indivior logo radiates its patient-focused, holistic focus on expanding access to quality treatment for addiction worldwide. Building on its global portfolio of opioid use disorder treatments, Indivior has a pipeline of product candidates designed to both expand on its heritage in this category and potentially address other chronic conditions and co-occurring disorders of SUD, including alcohol use disorder and cannabis use disorder. Position Summary This is a senior managerial position with full responsibility and accountability for the leading Commercial Excellence and Capabilities in the Addiction Sciences Business Unit. This position plays a pivotal role to drive commercial excellence by ensuring that the commercial team has the tools, training, data, insights and targets to accelerate customer engagement and product demand. The role will collaborate with other stakeholders across the organization (e.g., Market Access, Commercial Regions, Marketing, Analytics, Finance, Medical, Compliance and Legal) to ensure best practices, alignment and execution of priorities and processes. This position reports directly to the President of Addiction Sciences and will directly supervise a team comprising of a Director for Capabilities and Training, Director for Commercial Excellence and Sr Director for Field Analytics. Essential Functions The responsibilities of this role include, but are not limited to, the following: • Innovation: Challenge thinking of Field Teams (from CS-ADs to senior management), based on data and other information available to propose new ways of working; excel at identifying Best Practices and implement ways of Adopting Best Practices across the teams • Sales Force Excellence Lead the sales analytics, salesforce sizing, sales training, customer targeting and tracking, incentive plan design and monitoring, segmentation that includes reporting, systems, and tools. Work collaboratively with Cial and Analytics to deliver PMT and Accounts targeting. Propose new ways to improve Filed Team productivity. • Customer Focus: understand the various types of customers (HCPs, Key Accounts, Prisons-CJS, Independent HCPs, Drug Courts…) and strive to propose and develop Customer knowledge training as well as specific selling approach based on Customer segments. Work collaboratively with Cial and Access to achieve high customer focus on all operations • Omnichannel: work closely with Marketing to provide Segmentation tools, new CRM tools allowing Next Best Action and work to understand all sources of real-time data to inform customer targeting and investments (ROI, multi-channel marketing, etc). • Performance: Generate applicable KPIs for the commercial team to measure performance, propose corrective actions to SVP Commercial and Access • Responsible for all commercial operations support including Car Fleet, Materials, communications, and Field Teams on-boarding training, continuous education • Utilize multiple data sources to help determine strategy from local and short-term to global and long-term • Ensure harmonized operational approach and compliance with local and regional regulatory requirements. • Travel domestically minimum 6 times per year for up to 1 week per trip. • Tools used: Excel, PowerPoint, Tableau, Veeva and Salesforce Minimum Qualifications • BS/BA in business or related discipline. Advanced degree preferred (e.g. MBA, PharmD, PhD) • 15 years or more years of experience in pharmaceutical or biotech industries including at least 5-8 years in commercial leadership. • Include experience in multiple fields, including Sales team management and Sales support in national or regional geographies. • Include experience optimizing and building commercial capabilities, experience of scaling up and downsizing is a plus. • Extremely Proficient in Excel and PowerPoint • Expert in Veeva CRM, targeting process, segmentation and micro-segmentation, and omnichannel methods and deployment • Understanding of new technologies in AI and Data mining; ability to converse with Analytics and IT personnel Benefits Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes: • 3 weeks’ vacation plus floating holidays and sick leave • 401(k) and Profit Sharing Plan- Company match of 75% on your first 6% of contributions discount and profit sharing contribution equal to 4% of your eligible pay • U.S. Employee Stock Purchase Plan- 15% Discount • Comprehensive Medical, Dental, Vision, Life and Disability coverage • Health and Dependent Care Flex Spending options • Adoption assistance • Tuition reimbursement • Leverage Concierge/personal assistance services • Voluntary benefits including Legal, Pet Insurance and Auto/Home coverage • Gym, fitness facility and cell phone discounts • Our Guiding Principles, Core Values and Vision provide a culture that unites and guides our employees. Guiding Principles Indivior’s guiding principles are the foundation for each employee’s success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance. The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time. EQUAL EMPLOYMENT OPPORTUNITY EOE/Minorities/Females/Vet/Disabled