Community Manager

Company DescriptionInEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America’s largest and most respected construction and engineering organizations.InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.Position Summary: InEight is seeking a dynamic Community Manager to spearhead the creation, development, and growth of our global customer community. This role is pivotal in enhancing customer engagement and transforming our users into active advocates of the InEight brand. The ideal candidate will possess a robust background in community management within the SaaS sector, demonstrating a proven track record of building and nurturing online communities.The ideal candidate for this position would be based in Scottsdale, AZ.Responsibilities• Community Development: Establish the InEight community from scratch, including planning, platform selection, setup, and management.• Strategy Execution: Collaborate with the Director of Customer & Partner Marketing to develop and implement a comprehensive community strategy and roadmap.• Engagement Tactics: Devise and implement strategies to recruit community members and boost participation. This includes content curation, discussion moderation, and interaction enhancements.• Event Coordination: Work closely with event teams to organize both virtual and physical community gatherings such as product AMAs, coffee talks, workshops, and networking sessions.• Performance Measurement: Create and maintain a system for tracking community metrics to assess effectiveness and impact. Regularly report these findings to senior management.• Feedback Integration: Establish feedback loops with internal teams to ensure community insights are captured and acted upon.• Advocate Cultivation: Identify and nurture potential influencers within the community to enhance outreach and advocacy efforts.• Market Analysis: Stay updated with online community trends to keep the InEight community competitive and relevant.• Technology Management: Outline and advocate for technological needs and improvements to support community initiatives.• Stakeholder Engagement: Maintain regular communication with key community members to gather insights and identify opportunities for collaboration.Qualifications• At least 5 years in community management, with experience preferably in the enterprise SaaS space. Strong understanding of community-lead growth and business impact.• Proficient with various online community platforms and capable of leveraging technology to enhance user engagement. Can demonstrate experience and success managing online community platforms.• Exceptional interpersonal and communication skills, with the ability to engage and influence both internal teams and community members.• Strong capability in monitoring trends, synthesizing feedback, and generating actionable insights.• Willingness to travel 1-2 times per quarter for community events and meetings.• A strong passion for community building and customer service.• Proactive, with a keen eye for detail and a creative problem-solving approach.• Ability to work collaboratively across functions and with all levels of management.• Comfortable serving as the face of our customer community and regularly nurturing relationship with our community members.InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.#InEight