Job details

Inflight Services Data Analyst or Senior Analyst (depending on candidate qualifications)

About Us:

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture:

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview:

The Inflight Services Data Analyst is an integral part of our transition into AQP (Advanced Qualification Program within the FAA) serving as our data expert for all IFS learning programs and quality assurance activity. The Data Analyst should be proficient in data collection systems to maximize the value of extracted data. This Analyst will be responsible for organizing and analyzing data and presenting it in ways that are easily accessible by others at all levels of the team and company. The Data Analyst will help us identify the highs and lows of Flight Attendant performance so that we can build the safest and most effective team of Flight Attendants possible.

Responsibilities:

Develop expertise in data collection systems, FAA data reporting needs, and data analysis to identify proficiency across workforce.
Collect and analyze evaluation and audit data for analysis and summary.
Working knowledge of statistical methodologies, data analysis techniques, data management, dashboards, modeling, querying, and workflows.
Document data processing decisions, summarize the quality of data, and analyze and synthesize research findings into key insights for stakeholders.
Create comprehensible and usable information and infographics to convey information to internal and external stakeholders.
Performs basic and complex data analyses on both quantitative and qualitative data relevant to needs of the department and Company.
Monitor data quality daily and ensure operational and program data is complete and accurate.
Work with the Company’s software vendor(s) to thoroughly understand the intricacies of the data recording and collection systems, how they operate, and ways to improve both the system and data output.
Implement solutions that support data governance, data fidelity and quality initiatives, dashboards, and data transformation through modeling, querying, and workflows.
Other duties as assigned.

Competencies Required:

Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams.
Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

Qualifications:

Bachelor’s degree in computer science information systems, statistics, or related field.
2 - 5 years of related experience in an analytical role.
Capacity to work with large amounts of data, extract relevant information, and draw logical conclusions.
Ability to pay attention to detail when working with data to make accurate conclusions and predictions.
Advanced knowledge of data analytics, cleaning, and preparation.
Proficiency with data modeling and data analysis tools as well as statistical and mathematical analysis.
Expertise or advanced skills in Excel including programming languages (VBA).
PC proficient in other Microsoft Office software, specifically Word, Outlook, and PowerPoint.
Experience and comfort in working in various database software and web-based reporting tools.
Critical thinking and problem-solving skills.
Must be capable of managing multiple projects simultaneously and working independently.
Must possess strong interpersonal, communication, and presentation skills.

Work Environment & Physical Demands:

Some repetitive motion such as typing.
Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, and electronic equipment not in excess of 30 lbs.
Can involve long periods of sitting.

What We Offer:

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
Comprehensive Medical, Dental, and Vision Plans
401(k) with Company Match starting on Day 1
Operational Performance Rewards (OPR) Program
Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status: Salary Minimum Position Pay Range: USD $50,000.00/Yr. Maximum Position Pay Range: USD $75,000.00/Yr.