Info Hub Support

Info Hub - Detroit

This is a short-term, temporary contract role for in-person, onsite support at the TED Countdown Summit 2023 conference in Detroit, MI. You may be asked to work some or all of the dates between July 5 and July 15, 2023. The successful applicant will be responsible for any travel, accommodation and meal costs.

As an Info Hub support person, you’ll interact with attendees and help them make the most of their conference experience through engaging, sincere and personalized service. You’ll be a source of knowledge for everything related to conference programming and activities, from sharing local city expertise to fielding requests, and complaints, and tracking and reporting all interactions. You’ll also assist attendees with questions and directions, maintaining a helpful and anticipatory service presence and escalating any requests or issues to the designated TED contact.

You’re a brand ambassador and a people person with prior customer service experience and excellent interpersonal communication skills. You’re comfortable assisting high-profile guests with discretion and tact, actively listening to requests and taking the temperature of a situation before reacting. You’re self-motivated and comfortable working with minimal oversight. You’re friendly, professional and a detail-oriented problem solver.

This position involves standing for long periods, participating in some physical work and heavy lifting of up to 30 lbs, and remaining engaged and alert even when the workload is light.

Responsibilities

• Delivery of excellent guest services to conference attendees by building rapport and acting with an attendee-comes-first attitude when notified of and responding to their needs
• Record attendee inquiries; close the loop on suggestions, requests and complaints; identify potential issues and take a proactive approach to troubleshoot using tools and resources provided by TED
• Manage, track and secure lost and found items and inquiries
• Provide information to attendees regarding conference programming and activities
• Provide local city information and directions (attractions, restaurants, stores, services, etc.), offering recommendations as requested
• Collaborate with other front-of-house teams to create a seamless service experience
• Help attendees navigate TED's conference mobile app, TEDConnect

Qualifications

• Previous front-of-house customer or guest service experience is required
• Tech-savvy, with experience using an iPad
• Experience with both Android and iOS phones a plus
• Strong interpersonal and customer service skills
• Professional, calm and kind
• Detail-oriented with strong organizational and problem-solving skills
• Effective, resourceful problem solver
• Ability to adapt and work well during periods of high volume
• Able to stand for the entire duration of a shift
• Fluent in English

All your information will be kept confidential according to EEO guidelines.