Senior Director, Product Operations

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 75% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies - and having fun along the way.

We are looking for a Senior Director, Product Operations to join our Product team in Santa Clara, CA, reporting to the Chief Products Officer. In this role, you will lead a team to drive strategic initiatives, new product introductions, business operations, financial planning, customer programs, and future growth for the Infoblox product portfolio. This is an excellent opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.

You are the ideal candidate if you are an energetic professional with a multi-functional set of skills.

What you’ll do:  

• Own and drive the rhythm of the business for the Product team, including roadmap planning, QBRs, leadership offsites, all employee meetings, etc.  
• Oversee the new product introduction end-to-end in collaboration with Engineering, Marketing, Sales, Finance, Operations, etc. 
• Facilitate the team’s use of OKRs full cycle, from annual development/mid-year refinement to monthly tracking and leadership reviews 
• Drive customer programs such as Customer and Technical Advisory Boards, Early Access Program, and UX Forums to build a customer-centric culture
• Support short-term and long-range planning for the Product team 
• Manage all the above programmatically and deliver best practices/innovation 
• Work collaboratively across the Product team and other corporate functions on a wide range of issues, from strategic thinking to operational execution 
• Present periodically to executive staff to provide strategic updates or to bring alignment 
• Lead a team of program managers and product/business operations managers 
• Execute special projects as needed 

 What you'll bring: 

• 20+ years of relevant experience in management consulting and/or business operations driving initiatives, programs, and/or complex transformation efforts in enterprise technology, preferably in SaaS (networking and security) 
• Demonstrated history of successfully executing high-impact initiatives that involve a diverse set of partners and cross-functional teams 
• Experience with technology product development practices 
• Experience with or ability to learn tools such as Smartsheet, Office365, Microsoft Planner, etc. 
• Ability to understand complex business requirements and translate them into relevant program/project structures 
• Ability to travel up to 30% required 
• Experience financial modeling, creating business cases, and conducting financial analysis, M&A and/or pricing-related analyses are a plus
• Experience with M&A diligence and/or integration a plus  
• Bachelor’s degree required, MBA or equivalent advanced degree strongly preferred 

 What success looks like:  

After six months, you will… 

• Define OKRs for the ProductOps team for the fiscal year 
• Streamline and improve the NPI process and update executive staff on it 
• Streamline the customer programs, including EAP, CAB/TAB, and UX User Groups
• Own and drive the rhythm of the business  
• Assess the team, identify gaps, and come up with a plan to address them 
• Be familiar with our product offerings, relevant market domains, product vision and strategy, functional teams, systems, and processes  
• Have trusted relationships within the Product team and other cross-functional teams we collaborate with 

 After about a year, you will… 

• Expand scope to represent the Product team/Product Ops function in broader cross-functional initiatives 
• Potentially expand scope into sub functional areas, such as corporate development/M&A, planning, pricing, or other areas 
• Craft career development plans for everyone in the ProductOps team 

 We’ve got you covered: 

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location… 

• Onsite massages, clubs, farmers market, and fitness classes 
• Delicious and healthy snacks and beverages 
• Electric vehicle charging stations 
• Outdoor amenities, seating, and courtyard BBQ 
• Dog park and pet-friendly programs 
• Newly remodeled offices with state-of-the-art amenities 

 Why Infoblox?  

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.  

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