Staff Resident Engineer

This individual will be onsite in Brooklyn, NY 2 days a week. 

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, we are leading the way to next-level DDI with our Secure Cloud-Managed Network Services, bringing next-level security, reliability, and automation to cloud and hybrid systems—all managed through a single pane of glass. Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.  

We are looking for a Staff Resident Engineer to join our Federal Professional Services Team, reporting to the manager of Federal Professional Services. In this role, the main focus is to prepare and validate equipment configurations for new installations, troubleshoot network issues, and assess the overall health of the Infoblox infrastructure at the client’s location.  This role will be based out of Brooklyn, New York. 

You’re the ideal candidate if you are a strategic thinker with solid networking and security background, work well independently and are results-driven. 

What you’ll do:  

• Implementation, integration, and migration planning
• Development and maintenance of fault diagnosis procedures to support effective fault resolution
• Network-related testing to ensure Infoblox products operate correctly
• Validation testing of Infoblox products
• Ongoing, informal, knowledge transfer
• Support and plan for Infoblox migrations, including assistance with:
• Authoritative DNS migration
• Developing strategy and planning for DNSSEC deployment
• Scripted cutover procedures
• Go/No-go criteria for migration and Infoblox cutovers
• Miscellaneous scripting support and Infoblox public API usage
• Participation in Architecture extensions for other functional areas
• Documenting how to migrate data to the Infoblox Grid
• Documenting the process for the bulk importing of data
• Leading project status meetings and wrap-up/post-mortem meetings
• Tools development, including:
• Record management process templates and documentation
• Develop tools as necessary to import/verify data

What you’ll bring:  

• US Citizenship required
• 8-10 years of experience
• Extensive experience with Infoblox or DDI
• CCNA certification
• Demonstrated expertise in Linux/UNIX, MS Windows/Active Directory/Exchange, networking, service management, and service desk
• Strong briefing skills; experience interacting with SES/general officer-level management
• Ad-hoc (as requested) written summary reports on equipment and network problems
• Equipment test plans and results
• Feature and functionality test plans
• Network diagrams
• Operations and support procedures
• Technical input to major service outage root cause analysis and corrective action reports
• Working knowledge of Microsoft Active Directory

What success looks like: 

In the first six months, you will… 

• Become integrated with your customer and Infoblox processes and procedures
• Understand your customer’s technical needs and requirements and recommend solutions
• Work directly with your Infoblox sales team and manager on potential up-sell of products
• Complete all required Infoblox federal and technical training

After the first year, you will… 

• Receive successful customer satisfaction surveys
• Work toward renewal of the Resident Engineer

We’ve got you covered: 

In the spirit of pay transparency, we are excited to share our compensation philosophy. At Infoblox, we believe in paying for performance. You can expect our employment offers to take many factors into consideration, including but not limited to the location of the role, internal equity, applicable past experience, individual skill set, education, and professional certifications. Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position is $120,600 -$181,720 plus bonus potential.

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.  

Why Infoblox? 

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team. 

#LI-ME1