Fast Facts

We are seeking a strategic Client Success Director with over 10 years of experience in Learning and Development and Account Management to drive client engagement and business growth in a remote position with travel.

Responsibilities: Key responsibilities include serving as the primary contact for clients, building trusted relationships with stakeholders, driving account growth through strategic planning, and ensuring service delivery excellence.

Skills: Required skills include relationship management, data analysis, problem-solving, and the ability to lead high-performing teams in a consultative environment.

Qualifications: A Bachelor's degree and significant experience managing enterprise accounts and driving revenue through cross-selling and upselling are preferred.

Location: Remote position open to US-based candidates with travel requirements

Compensation: $70000 - $80000 / Annually

• Position: Full-time employee
• Location: Remote, with travel
• Open to: US -based candidates only
• Required: 10+ years of experience in both Learning and Development and Account Management

Are you a strategic, client-focused leader with a passion for building strong relationships and driving business growth? We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships. This role is critical to our success, integrating services, fostering collaboration, and driving revenue growth through proactive account management. If you thrive in a consultative, growth-oriented environment and excel at building high-impact client relationships, we want to hear from you!

Key Responsibilities:

• Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.
• Build trusted relationships with senior stakeholders and key decision-makers.
• Drive account growth through cross-selling, upselling, and strategic planning.
• Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met.
• Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities.
• Partner with leadership to ensure revenue protection, profitability, and long-term account success.
• Negotiate service agreements and oversee account reporting and performance tracking.
• Proactively resolve challenges using strong problem-solving and conflict resolution skills.
• 10+ years of experience in Learning & Development and Account Management, leading revenue and profitability for enterprise accounts.
• Proven success in driving account expansion through cross-selling, upselling, and strategic planning.
• Strong relationship-building skills, with the ability to serve as a trusted advisor to senior stakeholders.
• Expertise in data analysis, using insights to drive solutions and optimize account performance.
• Experience leading high-performing teams and collaborating across multiple functions.
• Exceptional communication, negotiation, and problem-solving skills, with a proactive and consultative approach.
• Ability to manage complex client engagements, ensuring service excellence and risk mitigation.
• Bachelor’s degree required.

If you're excited about the opportunity to build lasting client relationships, drive meaningful growth, and make a direct impact, we’d love to hear from you! Apply today and let’s create success together.