Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
Informa Markets North America (NAB) is committed to an insights-driven culture where customer research shapes our services, products, and experiences. As a Customer Insights Researcher, you will play a key role in our central Marketing organization, driving customer research, market analysis, and UX research to uncover customer needs and enhance experiences across multiple industries. Reporting to the Director of Customer Insights, Innovation & Experience, you will work collaboratively with multidisciplinary teams to translate insights into actionable business strategies. You will deep dive into our North American verticals (Agriculture, Aviation, Fashion, Health & Nutrition, Infrastructure & Construction, Licensing, Manufacturing & Engineering), and collaborate with the market verticals as well as central product and technology teams to research and identify customer needs, define and test pilots to launch products and services to help bring suppliers, buyers and service providers together to do business.
Key Responsibilities
Insight Generation & Strategy
Research Design and Execution
Customer Insights & Design Thinking Leadership
Collaboration & Cross-Functional Partnerships
Qualifications
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at Life@Informa
Our benefits include:
The salary range for this role is $70K-$85K, depending on experience
This posting will automatically expire on 4/30/2025
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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Informa Markets, located on Santa Monica Blvd in Los Angeles, CA, is searching for a Customer Insights Researcher to join our vibrant team. As part of our central Marketing organization, you'll be diving deep into the realms of customer research, market analysis, and user experience research. Your mission? To uncover what our customers really need and to enhance their experiences across diverse industries such as Agriculture, Aviation, and Fashion. Working closely with collaborative, multidisciplinary teams, you’ll transform valuable insights into actionable strategies, making a significant impact on our offerings. Your responsibilities will include the design and execution of research studies that reveal customer segments and needs, as well as developing personas and customer journeys. You’ll also be involved in leading innovation workshops and driving cross-functional pilot programs. If you have a knack for blending qualitative and quantitative insights and are passionate about leveraging your research experience to foster a customer-driven environment, then this position is perfect for you. We’re committed to a workplace where creativity and innovation thrive, and where every team member plays a crucial role in our success. Join us at Informa Markets, where your skills will directly influence how we connect buyers with sellers and drive meaningful business relationships.
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Informa plc is a multinational publishing, business intelligence, and events group. The company was founded in 1998 and is headquartered in London, United Kingdom.
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