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Job details

Information Assistant

Position Description

Most postings are open for a limited time, depending upon the number of applications received. When the maximum number of applications has been met as stated above, the position may close without notice. Please apply immediately.

Pay Grade: Assistant 6

The Information Assistant provides prompt general information for all inquiries and clerical support for the Office of the Registrar.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Provides prompt general information in-person, virtually, through email, and over the telephone to all inquiries relating to the Office of the Registrar and is the first point of contact for students, staff, and faculty

Processes transcripts received by mail, in-person, and the National Student Clearinghouse and processes official transcripts received by CCP Department every semester

Processes payments and troubleshoots issues within PCI system for transcript requests made in-person or by mail.

Assists students with curriculum registration and troubleshoots issues in Student Planner

Processes and reviews request forms from students for completeness and accuracy including enrollment verifications, permanent record changes, in-school deferments, and grade forgiveness, and distributes to appropriate individuals within the Office of Registrar if needed

Provides basic clerical support to the Office of the Registrar such as mail pickup and distribution, ordering and stocking office supplies, and notifying students of grade forgiveness and challenge exam decisions by mail or email

Processes requests received for parental access to student information in Parent Portal (FERPA)

Educates students on the Residency Determination Service (RDS) and provides solutions on residency issues

Assists Associate and Assistant Registrars with registration priority, financial adjustments, records processing, and special projects

Processes registration overrides and course section switch forms received by curriculum department heads

Maintains and updates process binder and resource materials for Office of the Registrar

Within the guidelines of FERPA, responds to all student records verification calls from outside individuals and agencies

Assists with graduation ceremony

Completes annual applied benchmark project on an individual or group basis

Qualifications

Knowledge, Skills & Abilities:

Ability to maintain records accurately and meet deadlines consistently

Ability to work nights when required

Demonstrated ability to work as part of a team

Excellent organizational skills

Knowledge of Colleague, Webadvisor, and MyWakeTech sites

Excellent customer service skills

Excellent written and verbal communication skills

Intermediate skills with MS Office products

Requirements:

High School Diploma or equivalent

Two years of experience in an office environment, customer service or student services.

Preferences:

Experience working in an educational environment or working directly with students at the college level

Essential Personnel:

TBD

We Value a Diverse Workforce!

As an equal employment opportunity employer, Wake Tech values diversity, equity and inclusion in our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents, and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences and diversity of the Wake Tech community. Wake Tech needs people from all backgrounds and swaths of life to help provide instruction, services, resources, and support to our students and the community. We strive to be self-reflective of the kind of student body we represent and culture that we are building, and we care deeply about supporting each employee’s professional growth.

Wake Technical Community College Glassdoor Company Review

3.6