Information Request Associate

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

The Bid Management Associate co-ordinates and produces the proposal (RFI, ITT, RFP etc.) response whilst assembling a proposal team with the relevant service / product / business knowledge required to win. Responsibilities include introduction and implementation of all necessary proposal procedures and processes.

Responsibilities

• Coordinate with sales to close a deal by providing requested information to the customer or prospect

• Cross-functional engagement to achieve the best information outcome

• The Information Request (IR) Team is responsible for managing, supporting, and coordinating, complete activities for the pre-sales information request response process following the Business Review Process

• The IR team manages the engagement with Sales and cross-functional resources to obtain all relevant information in support of the information request work type

• The IR team partners with Sales and SMEs to ensure accurate, consistent, high-quality information and standard documentation are released to customers and prospects while managing risks of the feasibility of the content confidentiality/compliance that can be published

• The IR team develops, and inputs into the multiple repositories of information pertinent to Equinix’s products and services into the information repository systems, allowing Sales to utilize it for self-service purposes, as and when appropriate

• Exiting customers’ expansions/renewals opportunity

• Contract due diligence in readiness for contract signature where there is an opportunity for closure

• Global Public sector/Government Framework (non-federal) to procure future/current services from accredited suppliers/Equinix

• E-sourcing portals - (a.k.a.) known as e-procurement for fetching new business

• Data Center Ops questionnaires related to an opportunity closure or to accompany a quotation

• Audit on-site prior to contract signature (engagement might be to answer questions upfront)

• Request for Information that leads to a closure of an opportunity/sale

Tasks and Activities

• Chairs and supports the Business Review Process

• Supports sales with Self Service information request

• Completes prequalification questionnaires for opportunities as required

• Supports sales with coordination of information request SME

• Manages activities in a timely manner, maintaining timelines and completing all responsibilities

• Proofreads and edits the written contributions of others

• Supports quality control and procedures

• Exercises copy-writing processes, where appropriate

• Coordinates answers to the information /questions, where required

• Ensures consistency across the documentation in style, format, and language

• Document template management in line with company branding

• Organizes the assembly and production of final documents (incl. printing and binding hard copies, USB, and ordering courier or for electronic submission on e-portals, or email submission)

• Monitors and downloads/uploads information from/to e-tendering portals

Qualifications

• Well-organised

• Demonstrating excellent written communication skills (English is a must) as a liaison with external and internal teams in a timely and professional manner

• Sound judgement and the ability to think quickly during high demands/short turnaround

• Analytical, with excellent attention to detail

• Ability to work well as part of an open and collaborative team

• Articulate and personable

• Some experience in managing multiple data sets tools and technologies

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.