Infra Specialist (Z Operator - PSA)

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Our mission in CIO is to create a productive hybrid cloud environment for IBMers. Our strategy is to lead with design and user experience, to engineer the systems that run the business, and to innovate to transform the business.
As a Senior Computer Operator for the CIO Hybrid Cloud Z IT - PSA Operations team, you will maintain, support and help to enhance the mission-critical mainframe systems which support IBM’s key internal applications. You will have opportunities to learn about other technologies, such as Linux and OpenShift on Z, and the observability tools which drive our automation. In the longer term this role could lead to positions elsewhere in IBM consulting, Z engineering, product development and more!

You will use tools such as the Z console, Tivoli Workload Scheduler (TWS), Jira and ServiceNow. You will receive extensive structured training and have the opportunity to certify on the solutions we support.

While the role is primarily for normal US working hours, you may be required to work on a flexible schedule, including night shift and weekends on occasion. Fellow team members are currently located in RTP, elsewhere in the US, Brazil and UK, so expect some meetings to start early!

A typical day may include:

• Working with experienced operators on one or more of the five teams in Operations, monitoring and controlling the operation of the mainframe hardware and software;
• Starting and stopping system tasks, monitoring the system consoles and batch schedules for unusual conditions, and working with the system programming and production control staff to ensure the health and normal operation of the systems;
• Making sure that batch workloads run to completion— without error or delay;
• Analyzing first-level problems for all systems, resolving and routing as appropriate, supporting the systems management processes specific to requirements;
• Attending team standups or cross-functional interactions.
• Learning new skills and enhancing existing ones through our training plan. Later in your career at IBM you, like all employees, will be required to complete at least 40 hours of training each year, earning badges, certifications and qualifications.
• Using IBM’s Slack channels to interact with other colleagues across the company on business, technical and social topics.

IBM offers a great range of benefits (depending on location) which may include health, mental health and wellness programs, paid time off, family and emergency leave, a huge range of professional and personal development options and more. The CIO Hybrid Cloud organization also offers some flexibility in working hours to accommodate family and dependent care needs.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

This role is suitable for home working or from an IBM location. There is no relocation offered.

Required Technical and Professional Expertise

• Previous experience in support of large scale mission-critical environments
• Previous experience as Scheduler certifying dependencies between jobs
• Good knowledge level in JCL programing language, Tivoli Workload Scheduler (TWS), and TSO.

Preferred Technical and Professional Expertise

• Programming Languages: JCL, REXX, Python/YAML, SQL, others would be considered a plus
• Understanding of software architectures or of infrastructure such as X86
• Knowledge of Network technologies
• Experience in working with global teams, with people from several locations.
• Autonomy to work without supervision, targeting to achieve agreed-upon goals and with innovative mindset.

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.