Order Management Support Specialist - German speaking - job 2 of 2

What INNIO offers you:

Young & supportive team - in a fast-growing international business environment
Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs
Hybrid working - 50% Office, 50 % Home Office with flexible working hours
Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
Medicover Spring White Package- from the first day of employment
Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
Live an active lifestyle – activate your AYCM pass

In this role you will be responsible for:

Manage and execute customer orders, returns and complaints related to any kind of external and internal spare part orders and transactional orders
Own on-time shipping (OTS) for an assigned group of customers/ regions
Strive to meet customer request dates, reduce orders processing cycle and keep backlog of orders to a minimum
Know and manage customers, understand customers’ needs special requirements, coordinates
Communicate and follow up with the responsible customer functions for timely, accurate and complete fulfillment
Manage the orders and communicate proactively to ensure accurate and timely execution including monitoring of the orders status, dates management, management of big order quantities, shipment tracking, documents management
Conduct and participate to customer meetings and reviews
Work cross-functionally with Regional Services teams, and colleagues (e.g. central Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing and Finance)

Your profile:

Completed studies with a focus on Economics, Logistics or International Trade
1-2 years relevant work experience in Customer Service/ logistics/ international trading
Fluency in German (both written and spoken) and a good command of English
Proficiency in Microsoft Office applications (Outlook, Excel)
First-hand experience with Oracle, SAP or another ERP system is an advantage
Pro-active behaviour with a strong customer and service mindset
Flexibility and ability to work well with deadlines in a fast paced environment

Innio Glassdoor Company Review

3.9

Innio DE&I Review

3.8

CEO of Innio

Dr. Olaf Berlien

Approve of CEO

By Innio

48 jobs

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Energy & Utilities

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Jenbach, Austria

EMPLOYMENT TYPE

Full-time, hybrid

DATE POSTED

August 23, 2024

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