Job details

Work Preparator /Field Service Coordination Specialist

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people.

Northeast-Western Energy Systems USA (NES WES), is a division of INNIO and provides fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.

Role Description

The Work Preparator /Field Resource Management Specialist is responsible for scheduling field service work, coordinating technicians for dispatch, and managing tooling to include shipments, calibration, rentals, audits, and invoices. Main focal point to attend customer activities at site. Work location is at our Bristol offices in PA.

Primary Responsibilities

Serve as the assistant and representative to the Regional Field Service Supervisor and Service Managers
Handle all direct and indirect customer contacts in a proactive and professional way
Identify parts and tools needed to prepare for service events within the region and order through appropriate vendors
Manage material and labor resources in a cost sensitive way
Trigger units’ BOM updates after service event executions in a timely manner
Document all service events and triggered tasks within Oracle throughout the process
Provide support to Service Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
Issue Purchase Orders for 3rd party vendors
Create required technical and commercial documentation during operations
Ensure compliance with quality and EHS guidelines regarding internal and external resources
Ensure Field Service Technicians meet all process discipline and business standards
Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
Review service events to track any unplanned actions/work which must be added
Provide recommendations for improvement regarding operations initiatives
Work within the services team to achieve service key performance indicators
Perform other duties as assigned

Qualifications/Requirements

High school diploma or equivalent on mechanical or electrical.
3+ years of technical business experience as well as a qualification in a technical field is required
5+ years of experience working on site/plant supervision, and leading technicians
Multiple years of experience in preparing service events and supporting of technical supervisors/coordinators required
Strong skill working with Oracle ERP, Microsoft Office applications, technical databases desired
Able to effectively interact and clearly communicate with customers at operational and management level. Customer focus.
Troubleshooting skills with analytical mindset
Legal permit to work in the United States
Willingness to travel up to 30%

Desired Characteristics

Excellent technical specialist knowledge and customer service abilities
Ability to handle stress, stability working under pressure and resilience
Excellent English level, capable to maintain technical conversations and elaborate site reports and mails with clarity
Ability to work in structured manner, set priorities, and take initiative
Able to understand, implement and communicate technical procedures
Familiar with Jenbacher reciprocating gas engines
Experience in power generation applications
Strong analytical and problem-solving skills
Effective interpersonal and organizational skills
Good computer skills, office proficiency and logic controls software
Must have a valid driver’s license and a clean driving record
Ability to meet and maintain insurability standards to drive a company vehicle