Sr. Cloud and System Engineer

As a key member of our managed services team, you will assist in the creation, migration and support of critical client IT infrastructure and applications leveraging your expertise across on-premises, hybrid, and cloud technologies. In this role you will provide thought leadership and hands-on technical execution to optimize client environments and ensure robust, scalable solutions that need their needs.

Responsible for: 

·                 Analyze, implement, support, and provide recommendations for cloud-based (AWS) and or on-premises solutions to clients 

·                 Network infrastructure design, implementation, and management and administration of Cisco, Sonicwall, Dell etc. 

·                  Design and Deploy infrastructure to host new and existing line of business applications both on-premises and in the cloud (AWS) 

·                 Maintain infrastructure and networking best practices to ensure system security  

·                 Monitor and test system recovery accordance with the company’s disaster recovery and business continuity strategies  

·                 Work with our Technical Account Managers and Customers to provide recommendations and technology roadmaps to meet customers' business needs  

·                 Work with our team to design cloud infrastructure that follows well-architected guidelines  

·                 Actively participate in team meetings and cross functional interactions  

·                 Keep team members and supervisors informed of progress and issues  

·                 Actively contribute to client project status meetings  

·                 Contribute to R&D projects to validate/invalidate new services and solutions for IS catalog 

·                 Contribute to internal process improvement projects 

·                 Update, improve and leverage customer runbooks 

·                 Providing off-hours support on a rotational basis (on-call) 

·                 Off-hours maintenance may be required on an as needed basis. 

How you will be successful:

 ·                  Become familiar with a wide variety of IT infrastructure, networking, security, AWS cloud solutions, etc. to support diverse customer environments. 

 ·                 Build trust and satisfaction by being responsive, understanding needs, and providing clear communication. 

·                  Timely responses to email, phone, Slack communications 

 ·                  Provide Excellent diagnosis and problem solving across many technologies is critical for identifying and resolving incidents efficiently. 

 ·                  Leverage tools and scripts to automate repetitive tasks that improves productivity and reliability

 ·                 Solve problems in a collaborative, team environment.

 ·                 Maintain proficiency with tooling used by the Managed Services Team. This includes remote monitoring management (RMM), and ticketing systems.

 ·                Must be able to self-manage and calmly handle multiple customer environments and simultaneous.Multi-tasking is often needed to handle multiple customer environments and simultaneous issues.

 ·                Keeping customers' infrastructure secure and compliant should be a priority 

 ·                Must obtain and/or maintain relevant advanced technical certifications in areas such as cloud computing, containers, and orchestration within 6-12 months.    

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What experience you’ll need 

·                  Bachelor’s Degree or 10+ years related experience(Computer Science, Information Technology, or another relevant program)   

·                  5+ years professional IT experience  

·                  3+ years professional experience with AWS

·                  Experience Architecting complex solutions on AWS cloud platform,containers, orchestration using EKS, ECS etc.

·                  AWS Cloud Practitioner Certification required, Solutions Architect Associate in a plus  

·                  Office 365 and other on-premise technologies 

·                  Experience with infrastructure as code tool like Cloudformation or Terraform etc

·                  Experience in common scripting languages (SQL, Oracle, Postgres SQL  

·                  CCNA or VCP preferred, but not necessary