Internal Communications and Associate Engagement Manager

Job Summary:

The Internal Communications and Associate Engagement Manager will drive initiatives within the company to create an informed and aligned experience for Inogen employees. This position will drive clarity and awareness for messaging, associate development programs, and key business initiatives across the company to help create a culture of transparency and information sharing where all associates feel informed, empowered, and excited about Inogen. The role will also focus on strengthening Associate Engagement and implement strategies to support retention and engagement, driving business objectives, awareness of compliance through various communication channels, and contributing to technical efforts such as training, internal marketing, and DEI (Diversity, Equity, and Inclusion) efforts.

Responsibilities (Specific tasks, duties, essential functions of the job):

• Create, implement, and measure the success of a comprehensive internal communications strategy and employer branding strategy in collaboration with CHRO and leadership.
• Support team member engagement through communications efforts to ensure an understanding of Inogen’s culture, vision, strategic goals, and overall business objectives.
• Enhance Associate Engagement by designing and implementing communication campaigns that inform and engage associates on key initiatives, policies, and processes.
• Develop and execute campaigns focused on training marketing and ensure associates are aware of learning resources and development opportunities across the organization.
• Contribute to technical communication projects by working on materials such as facilitator guides and campaigns for compliance-related efforts and DEI initiatives.
• Work cross-functionally to develop employer branding content that is inspiring, informative, and engaging for social media, the company intranet, award applications, and internal presentations.
• Develop a team member segmentation model and implement it to ensure messaging can be targeted to relevant individuals and business units. Work actively with IT to manage distribution lists.
• Develop and nurture communications channels throughout the company to ensure that messaging reaches targeted segments of staff and is mobile-enabled where appropriate.
• Create and manage active feedback forums/mediums and respond to feedback in a manner that creates a climate of psychological safety.
• Maintain and apply knowledge of the latest communication technologies and tools to enhance team member engagement and reach Inogen's geographically dispersed workforce.
• Support change management communications planning and make recommendations for team member segment communications.
• Draft communications for leaders, departments, and enterprise distribution that reflect strategic and situational narratives, reinforcing identified themes with ethos, pathos, and logos.
• Establish standards and templates for internal communications related to common use cases across the organization.
• Document, formalize, and socialize communication processes throughout the organization to ensure consistent and effective messaging.
• Monitor, evaluate, and report on the impact of internal communications programs and initiatives using established metrics and reports for key programs.
• Work across the organization to develop and maintain a strategic perspective in line with business goals and employee engagement objectives.

Knowledge, Skills, and Abilities:

• Value a mindset of growth and build practices aligned with our Inogen Culture Pillars and values.
• Ability to proactively embrace and drive positive, transformational change and build this capability into the greater organization.
• Proven ability to resolve multiple priorities simultaneously, quickly synthesizing multiple perspectives to identify themes and solutions.
• Experience in creating communication strategies that enhance Associate Engagement, and ability to handle campaigns for technical projects such as facilitator guides and DEI.
• Adept at deriving strategic insights from performance/impact analytics, leveraging insights to drive program and organizational effectiveness.
• Detail- and results-oriented, with a proven ability to lead self and others through multiple projects to completion.
• Adaptable and able to respond effectively when business needs or priorities change.
• Able to adapt writing style to reflect key characteristics of sender.
• Excellent grammar, verbal, and written communication skills.
• Strong facilitation and presentation skills.
• Proven effective management skills in a variety of contexts, including communications and associate engagement.
• Strong organizational skills and keen attention to detail.
• Outstanding interpersonal skills with the ability to work and communicate effectively in a collaborative and credible manner with a wide variety of team members and leaders.
• Ability to prioritize projects, work within short time frames, and meet deadlines.
• Experience developing and managing budgets.

Qualifications (Experience and Education):

• Bachelor’s degree in a relevant field, such as communications or English, required.
• Experience creating content and managing internal company-wide communications or public relations with demonstrated success, required.
• Advanced knowledge/proficiency in Microsoft Office.
• A combination of training, education, and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.